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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Duration: 90 minutes
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Price: $150 (USD)
Number of Questions: 65 Questions
Exam type: Multiple Choice Questions
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The CIS-ITSM certification is a valuable credential that demonstrates the candidate's proficiency in implementing ServiceNow ITSM. Certified Implementation Specialist - IT Service Management certification is recognized by organizations worldwide and is an essential requirement for IT professionals who want to advance their careers in ITSM. Certified Implementation Specialist - IT Service Management certification also provides IT professionals with the skills and knowledge required to implement ServiceNow ITSM effectively, leading to increased efficiency, cost savings, and improved customer satisfaction.
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 2: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 3: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 4: Change Management | 15-20% | - Change calendar and planning
|
| Topic 5: Incident Management | 15-20% | - Integration with other processes
|
| Topic 6: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 7: ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Topic 8: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 9: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 10: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
