CIS-ITSM PDF Pass Leader, CIS-ITSM Latest Real Test

Valid CIS-ITSM Test Answers & CIS-ITSM Exam PDF

The ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in implementing and managing IT Service Management processes using the ServiceNow platform. This certification exam is intended for individuals who have a strong foundation in ITIL concepts and are familiar with the ServiceNow platform. The exam consists of 60 multiple-choice questions and has a time limit of 90 minutes.

 

NEW QUESTION # 80
Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.
How does this action meet the requirement?

• A. A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code.
• B. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.
• C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.
• D. The Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects.

Answer: C

NEW QUESTION # 81
You can create only one change request from an incident.

• A. True
• B. False

Answer: A

Explanation:
Explanation
You cannot create a change from an incident that is already associated with another change.

NEW QUESTION # 82
Technical configuration items extend the Base Configuration Item table.

• A. False
• B. True

Answer: A

Explanation:
Technical configuration items extend the cmdb_ci table instead of Base Configuration Item (cmdb) table.

NEW QUESTION # 83
Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?

• A. A Change is pending implementation
• B. The permanent fix is too costly and the documented workaround is sufficient
• C. The root cause has not been established and approved
• D. A vendor is actively investigating the Problem

Answer: B

Explanation:
Explanation
Resolution and Recovery: Once the Root Cause has been identified, determine whether the established Workaround is sufficient to restore service to related Incidents and prevent the occurrence of future Incidents. If not, you may decide to implement a permanent fix to the Problem by creating a Change Request. Once the Change has been implemented or a Known Error State has been deemed acceptable, close the Problem record.
If a Change is pending implementation, the Problem state should be "Pending Change" instead of "Known Error".

NEW QUESTION # 84
In the baseline configuration for change management, how do users access approved Standard Change Templates?

• A. Apply a template to a new Change form
• B. Standard Change Catalog
• C. Browse for Standard Changes within the Technical Catalog
• D. Standard Change Proposal table

Answer: B

NEW QUESTION # 85
What is the module name that is used to access configuration base items?

• A. Configuration Items > Base Items
• B. Configuration > Base Items
• C. CMDB > Base Items
• D. Base Items > Configuration

Answer: B

NEW QUESTION # 86
A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?

• A. merge orders Order_Number__c;
• B. upsert orders;
• C. upsert orders Order_Number__c;
• D. merge orders;

Answer: C

NEW QUESTION # 87
Benchmarks provide comparative insights relative to industry averages.

• A. True
• B. False

Answer: A

Explanation:
Explanation

NEW QUESTION # 88
Which table is used to store all the searches performed against knowledge base articles?

• A. kb_use
• B. kb_search_log
• C. kb_queries
• D. ts_query_kb

Answer: D

Explanation:
Explanation
kb_use table is used to store article views not users searches. kb_search_log and kb_queries don't exist.

NEW QUESTION # 89
Which of the following components can be turned on or off in the Service Catalog Cart Layout?

• A. Delete Item
• B. Calculate Shipping
• C. Quantity
• D. Add to Wish List

Answer: C

Explanation:

NEW QUESTION # 90

Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

• A. Remove the last line updating accountList as it is not needed.
• B. Move the Region__c query to outside the loop.
• C. Use a Map to cache the results of the Region__c query by Id.
• D. Use a Map accountMap instead of List accountList.

Answer: C,D

NEW QUESTION # 91
In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

• A. Assess
• B. Rejected
• C. Closed Incomplete
• D. New

Answer: D

Explanation:
Explanation
"If one group member rejects, a notice is sent to the requester and the change is updated with a State = New and Approval = Rejected.''

NEW QUESTION # 92
How to modify the attributes copied from a problem into a change when creating a change from a problem?

• A. Modify the "com.snc.change.copy_from_from.attributes" property in Change properties
• B. Modify the UI Action script that is used to create change
• C. Modify the "com.snc.problem.create_change.attributes" property in Problem properties
• D. Modify the "com.snc.change.create_from_problem.attributes" property in Change properties

Answer: B

NEW QUESTION # 93
Which table is used to store Known Error articles?

• A. kb_knowledge_article
• B. kb_article
• C. kb_template_known_error_article
• D. kb_knowledge

Answer: C

NEW QUESTION # 94
What is the intent of the Watch List in some notifications?

• A. To copy people on notifications sent to the assignment group.
• B. To copy people on notifications sent to the assignee.
• C. None of the listed answers.
• D. To copy people on notifications sent to the caller.

Answer: D

NEW QUESTION # 95
An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.
Which two ways can an administrator accomplish this? (Choose two.)

• A. Use Data Loader to export the data each month.
• B. Use Data Exporter to export the data each month.
• C. Configure the "Schedule Export" option under Data Export.
• D. Use the "Object Export" feature under Data Management.

Answer: A,C

NEW QUESTION # 96
What is the default number of days (integer) after which Resolved Incidents are automatically closed?

• A. Five Days
• B. Three Days
• C. Five working days
• D. One Day

Answer: C

Explanation:

NEW QUESTION # 97

The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

• A. Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• B. Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• C. Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
• D. Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.

Answer: C

NEW QUESTION # 98
Which of the following is a potential benefit of implementing incident management?

• A. Reduction in the number of duplicate configuration items
• B. Reduction in the time services are unavailable
• C. Reduction in the number of incidents caused by changes
• D. Reduction in the time to fulfill requests

Answer: B

Explanation:
Explanation/Reference:

NEW QUESTION # 99
The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.

• A. False
• B. True

Answer: A

Explanation:
Explanation
This data is used for conflict detection and risk assessment.

NEW QUESTION # 100
If you modify base instance process, it will be skipped during upgrades.

• A. True
• B. False

Answer: A

NEW QUESTION # 101
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?

• A. Just Cls defined directly in cmdb_ci_computer
• B. Cls defined directly in cmdb_ci_computer and all parent classes
• C. Cls defined directly in cmdb_ci_computer and all child classes

Answer: C

NEW QUESTION # 102
Which of the following record types would you use in order to set up a new hired employee?

• A. Content Item
• B. Catalog Item
• C. Order Guide
• D. Record Producer

Answer: C

Explanation:
Because setting up a new hired employee involves serveral requests like getting a laptop, installing software, ...etc and Order Guide should be used to combine several requests.

NEW QUESTION # 103
A user with role catalog_admin can manage user criteria.

• A. True
• B. False

Answer: A

Explanation:
Because the role catalog_admin includes the role user_criteria_admin, users with role catalog_admin role can manage user criteria.

NEW QUESTION # 104
The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?

• A. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep))
• B. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))
• C. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))
• D. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep)))

Answer: C

NEW QUESTION # 105
......

CIS-ITSM Dumps Ensure Your Passing: https://www.examstorrent.com/CIS-ITSM-exam-dumps-torrent.html

CIS-ITSM exam dumps and online Test Engine: https://drive.google.com/open?id=1272OFznVD1K0wcQIAmh_xK3Ka3l53T5v