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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in implementing and managing IT Service Management processes using ServiceNow’s ITSM application. CIS-ITSM-JPN exam tests the candidate’s knowledge and skills across various ITSM processes, including Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a valuable certification for IT professionals seeking to validate their expertise in implementing and managing IT Service Management processes using the ServiceNow platform. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification exam covers a range of topics, including incident management, problem management, change management, service level management, and configuration management. It is designed to assess the candidate's understanding of ITSM best practices and their ability to apply them using ServiceNow.
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The CIS-ITSM certification exam covers a wide range of topics, including incident management, problem management, change management, request fulfillment, service level management, asset management, and configuration management. CIS-ITSM-JPN exam also tests the candidate's knowledge of ServiceNow ITSM best practices, ITIL framework, and ServiceNow platform capabilities. CIS-ITSM-JPN exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Topic 2: Incident Management | 15-20% | - Incident creation and management
|
| Topic 3: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 4: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 5: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 6: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 7: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 8: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 9: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 10: Change Management | 15-20% | - Change calendar and planning
|
