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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management and CARE Operations | - Incident and Trouble Ticket Management
|
| Customer Care Program Governance | - Care program management principles
|
| Network and Service Delivery Analysis | - Operational capability assessment
|
Nokia SDM Certification - CARE Sample Questions:
A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?
- A. Spare Part Management.
- B. HWS or SWS Life Extender.
- C. Care SWS preventive services or Active Software Support (ASWS).
- D. Software Maintenance.
Correct Answer: C 🗳️
Variable costs:
- A. vary with the volume of production.
- B. are same as OPEX costs.
- C. vary according to an index.
- D. is an efficiency ratio.
Correct Answer: A 🗳️
In NELLE, CIT resources are:
- A. planned as man-working-days (MWD).
- B. planned as money value.
- C. planned as Head-Count.
- D. not planned with NELLE.
Correct Answer: A 🗳️
What is the Assist tool?
- A. A relational Database.
- B. We don't use this tool in NSN Care.
- C. A knowledge management tool.
- D. A helpdesk data entry tool.
Correct Answer: C 🗳️
During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?
- A. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
- B. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
- C. Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
- D. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
Correct Answer: A 🗳️
