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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Service Assurance and Monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
What standard is the Network Operations OSS functions based on?
- A. ISO.
- B. ITU-T.
- C. TAM/SID.
- D. ITIL.
Correct Answer: C 🗳️
In NSN we are working with five competence levels. What's the name of level 5?
- A. World-class.
- B. Excellent.
- C. Professional.
- D. Outstanding.
Correct Answer: A 🗳️
During the middle of the night you have learnt that the only way to get a priority site back on air is to take one of the following actions, all of which should allow the SLA to be met. Which option BEST meets both NSN and the customers interests?
- A. Send the 'On Call' engineer to collect & deliver the spare part from another region.
- B. Take a part from a site under a lower priority.
- C. Take a part from a site undergoing site acceptance.
- D. Arrange for a taxi to deliver the spare from another region.
Correct Answer: D 🗳️
During the bidding phase, what type of support can be provided by Procurement Management?
- A. None. Operations Manager is responsible for negotiating the Subcontractor contracts after the deal with the customer is closed.
- B. Ensure cost efficient, qualified and compliant Subcontractor solutions for the customer project.
- C. Prepare training plans to develop Subcontractor competence level.
- D. Proactively develop the supply chain for required consumables.
Correct Answer: B 🗳️
In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?
- A. Having an OLA with Care for spare part management.
- B. Having an effective warehouse management system to support Hardware Services.
- C. Locating spare parts in Service vehicles and at Network Locations.
- D. Implementing a Spare Part Management process and tools in GDC.
Correct Answer: A 🗳️
