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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 36% | - Configure OmniStudio components for public sector workflows - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration - Service Cloud and Experience Cloud setup for citizen services |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Data management, scalability, and quality assurance - Deployment methodology and change management - Solution design and requirements mapping |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Licensing, permitting, and inspection management - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools - Grants management and program administration - Core architecture and data model |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Agentforce Public Sector. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI.
In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
- A. Enable Chatter
- B. Migrate Users to Lightning Experience
- C. Enable Web-to-Lead
- D. Customer Community Plus Licenses
- E. Customer Community Licenses
Correct Answer: A,B,D 🗳️
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Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven ' s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?
- A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
- B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
- C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
- D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
Correct Answer: B 🗳️
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The Department of Disaster Assistance would like to enhance its existing grant management experience using the " Grants Management " Public Sector Solution.
What are the correct sequential stages involved in the grant management lifecycle?
- A. Plan, Apply, Engage, Review, Award, Manage and Close Out
- B. Plan, Engage, Apply, Review, Award, Manage and Close Out
- C. Engage, Apply, Plan, Review, Award, Manage and Close Out
- D. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
Correct Answer: B 🗳️
The Department of Disaster Assistance would like to enhance its existing grant management experience using the " Grants Management " Public Sector Solution.
What are the correct sequential stages involved in the grant management lifecycle?
- A. Plan, Apply, Engage, Review, Award, Manage and Close Out
- B. Plan, Engage, Apply, Review, Award, Manage and Close Out
- C. Engage, Apply, Plan, Review, Award, Manage and Close Out
- D. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
Correct Answer: B 🗳️
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Bobahaven wants to implement the Grants Management module of Public Sector. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution.
They want to ensure they comply with privacy regulations around the storage and use of constituent ' s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?
- A. Set the external organization-wide default sharing settings for grant applications objects to Private.
- B. Enable the Salesforce Spam Check for Experience Sites.
- C. Provide constituents with a search page on Bobahaven ' s website to look up application reference numbers and check the application ' s progress.
- D. Implement spam checking for Bobahaven ' s Experience Site forms using CAPTCHA.
- E. Deploy grant application OmniScripts on Bobahaven ' s Experience Site pages set to " Requires Login. "
Correct Answer: A,D,E 🗳️
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