About Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam torrent
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 15% | - Backup, restore, and system health - Diagnostic tools and log analysis - Common implementation issues and fixes |
| Avaya Aura Communication Manager | 25% | - ACD and EAS configuration - Integration with CMS - Platform architecture and licensing |
| Call Routing and Vectoring | 20% | - Call treatment and queuing logic - Vector programming and VDN configuration - Skill levels and routing strategies |
| Avaya Call Management System (CMS) Fundamentals | 20% | - CMS architecture and components - Installation and configuration - System administration and data collection |
| Reporting and Performance Management | 20% | - Data verification and validation - Real-time and historical reporting - Agent, split, and service level metrics |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
- A. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
- B. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
- C. It is not necessary far either the reporting adjunct or the switch release to change.
- D. Only the switch release in the CMS needs to be changed to CM6.
Correct Answer: A 🗳️
Which communication manager option on the communication manager gives the customer call centre capabilities?
- A. Automatic Call Distribution (ACD)
- B. Expert Agent Selection (EAS)
- C. Best Service Routing (BSR)
- D. Least Occupied Agent (LOA)
Correct Answer: A 🗳️
After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
- A. /cms/install/logdir/adminlog
- B. /cms/install/canfig.sog
- C. /var/adm/messages
- D. /tmp/install.log
- E. /var/log/cms_nstall.log
Correct Answer: A 🗳️
In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?
- A. Agent
- B. Vector
- C. Skill
- D. Split
Correct Answer: C 🗳️
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Which command is used to find the current CMS release?
- A. pkginfo -x cms
- B. pkginfo cms
- C. pkginfo -r cms
- D. pkginfo -p cm
Correct Answer: A 🗳️
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