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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasts to all sales users.
What should a consultant consider when rolling out forecast?

A) Multiple Forecast Types must be created and activated.
B) Opportunity Splits must be enabled at the same time.
C) Single Category or Cumulative Forecast Rollup should be defined.

2. Cloud Kicks wants to enable Person Accounts.
What does the consultant need to do before enabling Person Accounts?

A) Set default sharing of Account to Public Read/Write.
B) Create at least one Account record type.
C) Disable access to Experience Cloud sites during the cutover.

3. Cloud Kicks is in the process of implementing Sales Cloud for its sales teams. Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

A) Re-define the sales process.
B) Establish goals and key metrics.
C) Run training in a sandbox environment.

4. The sales team at Cloud Kicks needs to track the number of retail locations for each of its leads. Once the lead is converted, the sales team wants to see the number of retail locations related to their customers. The service team also wants to view this information.
What should the consultant do to meet this requirement?

A) Map the custom field from the Lead object to the custom field on the Account object during lead conversion.
B) Create a custom object related to the Account and Lead objects to store the retail locations.
C) Add roll-up summary fields to calculate the number of retail locations related to the Account and Lead objects.

5. Cloud Kicks wants its sales operations team to place orders United States customers in Sales Cloud. The sales ops team needs calculate sales tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time.
What should the consultant recommend to meet the requirement?

A) An app from AppExchange
B) screen flow for orders
C) formula field on the Order object

Solutions: