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Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Exam is a widely recognized and respected certification in the IT industry. ITIL-4-DITS exam is designed to test the skills and knowledge of IT professionals in developing and implementing digital and IT strategies in their organizations. ITIL 4 Leader: Digital & IT Strategy Exam certification is aimed at IT leaders and managers who are responsible for driving digital transformation and implementing effective IT strategies.

The ITIL-4-DITS certification exam is based on the ITIL 4 framework, which is the latest version of the IT Infrastructure Library (ITIL) developed by AXELOS. The ITIL 4 framework provides a comprehensive and integrated approach to managing IT services in a digital world. The ITIL-4-DITS certification exam covers the key concepts, principles, and practices of ITIL 4, with a focus on digital and IT strategy development.

 

NEW QUESTION # 15
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

• A. Digital positioning
• B. Operational technology
• C. Organizational disruption
• D. Digital transformation

Answer: D

Explanation:
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5

NEW QUESTION # 16
Which is the BEST description of the relationship between organization's products, services, and resources?

• A. An organization's services ate based on the organization's products
• B. An organization's products are required for the execution of an activity
• C. An organization's resources are combinations of the organization's services
• D. An organization's resources are combinations of the organization's products

Answer: B

Explanation:
An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12

NEW QUESTION # 17
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?

• A. Ecosystem disruption supported by operational excellence
• B. Customer and market relevance supported by operational excellence
• C. Market relevance supported by ecosystem disruption
• D. Operational excellence supported by customer and market relevance

Answer: B

NEW QUESTION # 18
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?

• A. Organizational agility
• B. Elimination of waste
• C. Uninterrupted delivery
• D. Organizational resilience

Answer: B

NEW QUESTION # 19
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?

• A. Management of staff skills and competence
• B. Improved use of automation
• C. Management of threats and opportunities
• D. Linked processes and practices to value creation

Answer: A

Explanation:
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69

NEW QUESTION # 20
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

• A. Descriptions of the series of steps for the work that is required to create and support the service
• B. Definitions of the service management toolsets needed to support the service
• C. An inventory of the mam technology components that will be located at the head office data centre
• D. A list of vendors who will provide the components mat form the social media service

Answer: A

Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20

NEW QUESTION # 21
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

• A. Cannibalism
• B. Erosion
• C. synergism
• D. Concurrence

Answer: B

NEW QUESTION # 22
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

• A. Establish long-term contracts with fixed prices to help secure future Income
• B. Adjust competitive prices for the market and competition
• C. Adopt a short-term Increase in the pricing and margins
• D. Ensure service costs are clear to the consumers to help regulate prices

Answer: B

NEW QUESTION # 23
Which statement is CORRECT about risk management in digital organizations?

• A. All risk management efforts should focus on assets owned by the organization
• B. All the organization's slaveholders should contribute to risk assessment
• C. All risk management should start by assessing the current state
• D. All risks could cause harm to the organization if they are not managed

Answer: B

Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59

NEW QUESTION # 24
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

• A. Switch 10 funding teams and value streams
• B. Provide additional funding via the research and development budget
• C. Provide additional funding lo development and operations
• D. Switch to funding programmes and protects

Answer: A

Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51

NEW QUESTION # 25
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

• A. Establish long-term contracts with fixed prices to help secure future Income
• B. Adjust competitive prices for the market and competition
• C. Adopt a short-term Increase in the pricing and margins
• D. Ensure service costs are clear to the consumers to help regulate prices

Answer: B

Explanation:
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81

NEW QUESTION # 26
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

• A. individual initiatives should be defined and implemented separately
• B. A digital task force should be appointed to define and Implement me programme
• C. The organization's governing body should define and implement the programme
• D. The Chief Digital Officer should define and implement the programme

Answer: B

Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48

NEW QUESTION # 27
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

• A. A mixed demographic of users with varied levels of IT skills
• B. Knowledge and understanding of potential Innovative technology
• C. Employment laws effecting service provider staff
• D. Well-trained service desk staff with a broad set of skills

Answer: D

Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68

NEW QUESTION # 28
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

• A. Switch 10 funding teams and value streams
• B. Provide additional funding via the research and development budget
• C. Provide additional funding lo development and operations
• D. Switch to funding programmes and protects

Answer: A

NEW QUESTION # 29
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

• A. Technology replacement modernization
• B. Simple automation
• C. Intelligent automation
• D. Complex automation

Answer: B

NEW QUESTION # 30
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?

• A. Ecosystem disruption supported by operational excellence
• B. Customer and market relevance supported by operational excellence
• C. Market relevance supported by ecosystem disruption
• D. Operational excellence supported by customer and market relevance

Answer: B

Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16

NEW QUESTION # 31
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