Peoplecert ITIL-4-DITS Exam Preparation Guide and PDF Download

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The ITIL 4 Leader: Digital & IT Strategy certification exam covers a wide range of topics such as the development of IT strategies, the alignment of IT strategies with business objectives, the implementation of IT strategies, and the measurement of the success of IT strategies. ITIL-4-DITS exam also covers the principles of digital transformation, the importance of innovation, and the role of leadership in creating a digital and IT strategy.

The ITIL 4 Leader: Digital & IT Strategy certification is a highly sought-after credential in the IT industry, as it demonstrates that the candidate has the ability to drive business value through the effective use of digital and IT strategies. ITIL 4 Leader: Digital & IT Strategy Exam certification is recognized globally and is considered an essential requirement for IT leaders who want to advance their careers.

 

NEW QUESTION # 11
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

• A. Provide additional funding lo development and operations
• B. Switch to funding programmes and protects
• C. Switch 10 funding teams and value streams
• D. Provide additional funding via the research and development budget

Answer: C

NEW QUESTION # 12
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

• A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
• B. Vision and strategy should be defined by the executive leader and communicated to me divisions
• C. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
• D. Vision and strategy should be defined in collaboration with the leaders of the organization and division

Answer: D

NEW QUESTION # 13
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

• A. An inventory of the mam technology components that will be located at the head office data centre
• B. Definitions of the service management toolsets needed to support the service
• C. Descriptions of the series of steps for the work that is required to create and support the service
• D. A list of vendors who will provide the components mat form the social media service

Answer: C

Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20

NEW QUESTION # 14
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?

• A. Create one business case for the technology upgrade, and another for the remaining Initiatives
• B. Create one single business case that provides justification for all three initiatives
• C. Create three different business cases providing justification for each Initiative
• D. Create one business case for the organizational change, and another for the remaining Initiatives

Answer: A

NEW QUESTION # 15
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?

• A. Ecosystem disruption supported by operational excellence
• B. Market relevance supported by ecosystem disruption
• C. Operational excellence supported by customer and market relevance
• D. Customer and market relevance supported by operational excellence

Answer: D

Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16

NEW QUESTION # 16
Which is NOT an essential consideration when developing a digital strategy?

• A. Understanding emerging technologies Hal could affect the organization
• B. Understanding how to identify potential opportunities
• C. Understanding which systems will form die digital technology programme
• D. Understanding the risks involved with digital opportunities

Answer: C

NEW QUESTION # 17
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?

• A. What markets do we serve?
• B. How can we improve operational efficiencies?
• C. How can we reduce costs?
• D. How do we get to where we want to be?

Answer: A

Explanation:
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8

NEW QUESTION # 18
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?

• A. Low risk capacity, low risk appetite
• B. High risk capacity, low risk appetite
• C. High risk capacity, high risk appetite
• D. Low risk capacity, high risk appetite

Answer: D

NEW QUESTION # 19
Which statement is CORRECT about risk management in digital organizations?

• A. All risks could cause harm to the organization if they are not managed
• B. All risk management should start by assessing the current state
• C. All risk management efforts should focus on assets owned by the organization
• D. All the organization's slaveholders should contribute to risk assessment

Answer: D

NEW QUESTION # 20
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?

• A. Improved use of automation
• B. Management of staff skills and competence
• C. Management of threats and opportunities
• D. Linked processes and practices to value creation

Answer: B

Explanation:
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69

NEW QUESTION # 21
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

• A. Employment laws effecting service provider staff
• B. Well-trained service desk staff with a broad set of skills
• C. Knowledge and understanding of potential Innovative technology
• D. A mixed demographic of users with varied levels of IT skills

Answer: B

Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68

NEW QUESTION # 22
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

• A. Engagement risk
• B. Cyber security risk
• C. Dis risk
• D. innovation risk

Answer: B

Explanation:
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61

NEW QUESTION # 23
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

• A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
• B. Vision and strategy should be defined by the executive leader and communicated to me divisions
• C. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
• D. Vision and strategy should be defined in collaboration with the leaders of the organization and division

Answer: D

Explanation:
Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 9-10

NEW QUESTION # 24
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

• A. synergism
• B. Erosion
• C. Cannibalism
• D. Concurrence

Answer: A

Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39

NEW QUESTION # 25
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

• A. The innovation is essential for the a organization to survive
• B. The innovation is low cost
• C. The innovation is low risk
• D. The innovation will deliver significant benefit for the organization

Answer: D

Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28

NEW QUESTION # 26
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

• A. An inventory of the mam technology components that will be located at the head office data centre
• B. Definitions of the service management toolsets needed to support the service
• C. Descriptions of the series of steps for the work that is required to create and support the service
• D. A list of vendors who will provide the components mat form the social media service

Answer: C

NEW QUESTION # 27
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

• A. Intelligent automation
• B. Simple automation
• C. Technology replacement modernization
• D. Complex automation

Answer: B

Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63

NEW QUESTION # 28
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