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NEW QUESTION # 82
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers

• A. Check whether the Experience site is public and activated. Pencil & Paper
• B. Check whether a custom robots.txt file to control indexing has been created.
• C. Check whether manual sitemap refresh happens on the last day of every month.
• D. Check whether the SEO Institute has provided the approval for the site with end date.

Answer: A,B

Explanation:
A robots.txt file is a text file that tells web crawlers which pages or files the crawler can or can't request from your site. This is used mainly to avoid overloading your site with requests; it is not a mechanism for keeping a web page out of Google. You can create a custom robots.txt file for your Experience Cloud site to control how search engines index your site.
To make your Experience Cloud site visible to search engines, you also need to make sure that your site is public and activated. A public site allows anyone on the internet to access your site without logging in. An activated site is live and ready for visitors.

NEW QUESTION # 83
What does a system administrator need to do when creating Experience Cloud users?

• A. Click the "Log In to Site as User" button.
• B. Assign Partner Community Plus license to the user.
• C. Add user to an account as a user record.
• D. Add user to an account as a contact record.

Answer: D

Explanation:
To create Experience Cloud users, you need to add them to an account as contact records. Then, you can enable them as Experience Cloud users and assign them a user license and profile.

NEW QUESTION # 84
Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How should the administrator limit the fields available in the customer portal?

• A. Create a page variation for the customer portal to hide unwanted fields.
• B. Utilize CSS overrides to hide unwanted fields.
• C. Use Field-Level Security to remove access to the unwanted fields.
• D. Utilize the Developer Console with coding to hide unwanted fields.

Answer: C

NEW QUESTION # 85
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?

• A. Click "New" on the User Setup page in Lightning Experience.
• B. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".
• C. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
• D. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".

Answer: B

Explanation:
To create a new partner user for an existing site, you need to first create a contact record for the partner user, then click "Manage External User" on the contact detail page, and then click "Enable Partner User". This will allow you to provide user details and save the user record.

NEW QUESTION # 86
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?

• A. Compact Header Properties
• B. Developer Console
• C. CMS Connect
• D. Rich Content Editor

Answer: D

NEW QUESTION # 87
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?

• A. Create a moderation rule with the appropriate content criteria.
• B. Create a moderation rule with the appropriate member criteria.
• C. Create a Community moderator with Approval permissions.
• D. Create a Community moderator with Delete permissions.

Answer: B

NEW QUESTION # 88
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

• A. Service Console and Service Channel
• B. Experience Builder and Chatter
• C. Service Channel and Chatter
• D. Chat Agent Guided Setup Flow and Service Console

Answer: D

Explanation:
To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.

NEW QUESTION # 89
Which step does the system administrator have to take to create a partner user?

• A. Add the user to the All Partner Portal Users public group.
• B. Select Enable Partner User from the Contact Detail page.
• C. Create a partner queue, and add users to it.
• D. Assign the Gold Partner permission to the user.

Answer: B

NEW QUESTION # 90
Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

• A. Create a self service community using Customer Service template.
• B. Create virtual support agents using Chat Bot template.
• C. Create a smart queue router using Service Cloud template.
• D. Create a peer-to-peer forum using Self Service template.

Answer: A

NEW QUESTION # 91
Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.
What caused this issue?

• A. The sender's email address was changed while it was pending verification.
• B. The sender's email address was changed and not verified.
• C. The welcome emails were not enabled for the site.
• D. The roles were not enabled for the users.

Answer: C

NEW QUESTION # 92
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

• A. Case Type by Issue
• B. Number of lead records created
• C. Average Handle Time compared to Bot Session Time
• D. CSAT (Customer Satisfaction score)
• E. Case deflection

Answer: C,D,E

Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars. Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.

NEW QUESTION # 93
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

• A. Limit the number of questions posted per day.
• B. Create moderators for each topic.
• C. Tell users to submit a case for unanswered questions.
• D. Enable Escalate to Case.

Answer: D

NEW QUESTION # 94
What accurately sequences the necessary steps to create a partner user from an enabled partner account?

• A. 1) View the partner account contact.
  2) Select Manage External User.
  3) Select Enable Partner User.
  4) Edit the user record to assign the correct role/profile.
  5) Save.
• B. 1) Edit the user record to assign the correct role/profile.
  2) View the partner account contact.
  3) Select Manage External User.
  4) Select Enable Partner Account.
  5) Save.
• C. 1) Edit the user record to assign the correct role/profile. ee
  2) View the partner account contact. Single Book
  3) Select Manage External User.
  4) Select Enable Partner User.
  5) Save.
• D. 1) View the partner account contact.
  2) Select Manage External User. Multiple Books
  3) Select Enable Partner Account.
  4) Edit the user record to assign the correct role and profile.
  5) Save.

Answer: A

Explanation:
To create a partner user from an enabled partner account, the correct sequence of steps is C. A partner user is a user who has access to your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To enable a partner user, you need to view the partner account contact, select Manage External User, select Enable Partner User, edit the user record to assign the correct role and profile, and save.

NEW QUESTION # 95
What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers

• A. Designer specific users as moderators so that they can closely monitor the size.
• B. Allow members to remove other member from the Experience site if desired.
• C. Give members Audience Targeting permissions within the Experience site.
• D. Track Flagging and moderation activity within the Experience site.
• E. Allow members to flag posts comments files, and messages that are inappropriate or spam.

Answer: A,D,E

NEW QUESTION # 96
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

• A. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
• B. Extend the Standard Role Hierarchy setting departments as child accounts.
• C. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
• D. Enable the External Account Hierarchy setting departments as child accounts.

Answer: D

Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account and any child accounts in the hierarchy3

NEW QUESTION # 97
To which three objects can the Partner Super User access be applied?
Choose 3 answers

• A. Opportunities
• B. Cases
• C. Custom Objects
• D. Accounts
• E. Campaigns

Answer: A,C,D

Explanation:
Partner Super User access is a feature that allows you to grant access to records owned by other partner users who have the same role or a role below them in the role hierarchy. You can apply Partner Super User access to three objects: Opportunities, Accounts, and Custom Objects.

NEW QUESTION # 98
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement?
Choose 2 answers

• A. Customer Community Plus Login User
• B. Customer Community User
• C. Partner Community User
• D. Customer Community Login User

Answer: A,C

Explanation:
To support the sharing requirement of using advanced sharing rules for the custom object, CK should grant two user license types to customers: Partner Community User and Customer Community Plus Login User. These license types allow customers to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.

NEW QUESTION # 99
Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?

• A. Salesforce CDN is only supported in Full sandbox environments.
• B. Salesforce CDH is only supported in Developer sandbox environments
• C. Salesforce CDN is supported in all sandbox environment
• D. Salesforce CDN is not supported in sandbox environments.

Answer: D

Explanation:
CK should keep in mind that Salesforce CDN is not supported in sandbox environments. Salesforce CDN is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors. However, this feature is only available in production environments and not in sandbox environments, such as Partial and Full sandboxes. Therefore, CK should not use Salesforce CDN for its UAT process.

NEW QUESTION # 100
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers

• A. Write custom code
• B. Fix the header's Position.
• C. Edit the default navigation
• D. Download an app from AppExchange

Answer: A,D

NEW QUESTION # 101
universal Containers UC maintains multiple customer-facing sites, but only one profile for all customer users. Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers

• A. Create a permission set.
• B. Edit the applicable user profile.
• C. Select a permission set for a given site.
• D. Select the profile for a given site.

Answer: A,C

Explanation:
To grant access to each customer to only one site, UC should create a permission set and select a permission set for a given site. A permission set is a collection of settings and permissions that give users access to various tools and functions. UC can create a permission set for each site that specifies the site access and the object permissions for the customer users. UC can then select a permission set for a given site in the Experience Builder, which will assign the permission set to all new and existing users of that site.

NEW QUESTION # 102
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers

• A. Grant partner users access to the partner account using a Sharing Rule,
• B. Create partner roles in a separate branch in your Role Hierarchy.
• C. Reduce the number of roles to one to improve system performance.
• D. Create partner roles in the same branch in your Role Hierarchy.

Answer: A,B

NEW QUESTION # 103
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

• A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
• B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
• C. Publish the community, which will send out the welcome emails.
• D. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

Answer: A

NEW QUESTION # 104
Which three permissions are included for a delegated administrator?
Choose 3 answers

• A. Manage object access for external users.
• B. Create and edit external user records.
• C. Manage permissions sets for external users on their account.
• D. Add external users to multiple accounts.
• E. Generate new passwords for external users.

Answer: B,C,E

NEW QUESTION # 105
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?

• A. Channel Account
• B. Customer Community
• C. Platform Portal
• D. Commerce Portal

Answer: C

Explanation:
Platform Portal is a user license type that allows users to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. This license type is suitable for UMS's premium B2B customers who need to access their account information, open cases, download NDAs, and create dashboards.

NEW QUESTION # 106
Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this?
Choose 2 answers

• A. Member Can Access Topics
• B. Assign Topics
• C. Tags Allowed
• D. Create Topics

Answer: A,D

Explanation:
To allow site users to tag site content with custom tags or member-created topics, you need to enable two permissions for site users in Setup:
Create Topics. This permission allows users to create new topics and assign them to content, such as posts, files, or articles. Users can also edit or delete the topics they created.
Member Can Access Topics. This permission allows users to access the topic management features on the site, such as viewing, following, or unfollowing topics. Users can also see the topics assigned to content and filter content by topics.

NEW QUESTION # 107
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The Salesforce Experience-Cloud-Consultant exam covers a range of topics including designing and configuring Experience Cloud solutions, integrating with third-party systems, managing user access and security, and using analytics to measure success. You will also need to demonstrate your understanding of Salesforce best practices and how to apply them to create effective solutions for your clients.

Salesforce Experience-Cloud-Consultant certification exam is designed for professionals who specialize in implementing and managing Salesforce Experience Cloud solutions. It is a challenging exam that tests a candidate's knowledge and expertise in designing, configuring, and deploying Experience Cloud solutions that meet the unique needs of their clients. Successful candidates are awarded the Salesforce Certified Experience Cloud Consultant certification, which is recognized globally as a mark of excellence and expertise in the field of Salesforce Experience Cloud consulting.

 

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