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Salesforce Experience Cloud Consultant certification is an advanced-level certification that validates a professional's expertise in implementing and managing Salesforce Experience Cloud solutions. Salesforce Certified Experience Cloud Consultant certification is designed for consultants who have experience in designing and implementing solutions for customer and partner communities. The Salesforce Experience Cloud Consultant certification is an important credential for professionals who want to demonstrate their proficiency in delivering customer and partner solutions on the Salesforce platform.

Salesforce Experience-Cloud-Consultant (Salesforce Certified Experience Cloud Consultant) Exam is designed to test your knowledge and skills in building and implementing solutions in Salesforce Experience Cloud. As a Salesforce Certified Experience Cloud Consultant, you will be able to design and implement custom solutions for clients in a variety of industries, helping them to improve their customer engagement and overall experience.

 

NEW QUESTION # 111
Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?

• A. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
• B. The Record Detail component is a custom component and was not configured correctly
• C. The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template
• D. The Record Detail component will only show record details for the Case object.

Answer: A

Explanation:
The reason for this issue is that the Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case. The Record Detail component is a component that displays the fields and values of a record on your Experience Cloud site. The recordID is a unique identifier that specifies which record to display. The Record Detail component uses the recordID associated with the object for the page template, which means that it can only display one record per object per page. For example, if you have a page template for Account, you can only display one Account record on that page using the Record Detail component. To display multiple records of different objects on a page, you need to use other components, such as Related List or Record List.

NEW QUESTION # 112
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers

• A. Select the profile for a given experience
• B. Edit the applicable user profile
• C. Select a permission pot for a given experience
• D. Create a permission Set

Answer: C,D

NEW QUESTION # 113
Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers

• A. Use partner tiering in channel sales hierarchy
• B. Automate partner entitlement assignment in Channel Sales teams
• C. Enable partner lead routing
• D. Extend automated quoting capabilities to partners

Answer: C,D

NEW QUESTION # 114
Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?

• A. Create a portal for external researchers and give internal staff access to the portal.
• B. Give external researchers and internal staff access to the mam org.
• C. Create a portal for external researchers and give internal staff access to the main org.
• D. Create a portal for external researchers and create an app for internal staff.

Answer: C

Explanation:
To meet the requirements for both personas, GCC should create a portal for external researchers and give internal staff access to the main org. This will allow GCC to provide different features and permissions for each persona, as well as enable collaboration between them in a private Chatter group. For example, GCC can create a portal for external researchers using the Partner Central template, where they can view and update financial data, access reports and dashboards, and join Chatter groups. GCC can also give internal staff access to the main org using standard user licenses, where they can manage portfolio data, create workflows and processes, and join Chatter groups.

NEW QUESTION # 115
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?

• A. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
• B. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
• C. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
• D. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.

Answer: A

Explanation:
The members that will be able to see the Rich Content Editor component are those that are part of both the New York City audience and the Legal Department audience. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. An audience is a group of users who share common attributes, such as profile, location, or language. When you assign an audience to a page or a component, only the users who belong to that audience can see it. If you assign multiple audiences to a page or a component, only the users who belong to all of those audiences can see it.

NEW QUESTION # 116
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers

• A. Check whether the Experience site is public and activated. Pencil & Paper
• B. Check whether the SEO Institute has provided the approval for the site with end date.
• C. Check whether a custom robots.txt file to control indexing has been created.
• D. Check whether manual sitemap refresh happens on the last day of every month.

Answer: A,C

NEW QUESTION # 117
Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers

• A. Use partner tiering in channel sales hierarchy
• B. Automate partner entitlement assignment in Channel Sales teams
• C. Enable partner lead routing
• D. Extend automated quoting capabilities to partners

Answer: C,D

Explanation:
Partner lead routing allows UMS to assign leads to partners based on predefined criteria, such as location, product, or industry. This helps UMS distribute leads more efficiently and increase partner engagement. Automated quoting capabilities allow partners to generate quotes for customers using UMS's pricing and discount rules. This helps partners close deals faster and more accurately.

NEW QUESTION # 118
A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?

• A. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.
• B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.
• C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.
• D. Ensure that both the notify and freeze actions for all site rate rules are implemented.

Answer: A

NEW QUESTION # 119
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

• A. Create a flow for customers to fill out before initiating Chat.
• B. Create a pre-chat form to fill out before initiating Chat.
• C. Enable Chat for only authenticated users and pass the user's information on hidden fields.
• D. Deploy a unique chat per topic.

Answer: B

Explanation:
To capture information upfront on the Experience site, the administrator should create a pre-chat form to fill out before initiating Chat. A pre-chat form is a form that appears before a chat session starts and asks customers to provide some information, such as their name, email, phone number, or issue description. This helps agents to identify the customer and prepare for the chat session.

NEW QUESTION # 120
Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?

• A. Salesforce AppExchange
• B. Salesforce Connect
• C. Salesforce Accelerator Directory
• D. Salesforce Accelerator Catalog

Answer: D

NEW QUESTION # 121
Ursa Majer Solar (UMS) wantsto give its partriers the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site?
Choose 3 answers

• A. Deal Registration
• B. Content Flagging
• C. Lead Distribution
• D. Service Console
• E. Market Development Fund

Answer: A,C,E

Explanation:
Deal Registration allows UMS to enable its partners to register deals and work with UMS on sales opportunities. UMS can also set up approval processes and validation rules for deal registration and track the deal status and revenue. Lead Distribution allows UMS to assign leads to partners based on predefined criteria, such as location, product, or industry. UMS can also monitor the lead conversion rate and partner performance. Market Development Fund allows UMS to allocate funds to partners for marketing activities, such as events, campaigns, or webinars. UMS can also create budgets, approval workflows, and reports for market development fund.

NEW QUESTION # 122
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

• A. Create a site with the Marketing Microsite template
• B. Give access to its internal orgs using Chatter groups
• C. Open its Slack implementation to all customers
• D. Create a site with the Customer Service template

Answer: D

NEW QUESTION # 123
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?

• A. Select "Visible in Public Knowledge Base" at the article level.
• B. Create a custom profile for Public access.
• C. Select "Public" organization-wide default for the article type at the org level.
• D. Create a custom permission set for Public access.

Answer: A

Explanation:
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid component with CMS Collections. A Grid component is a component that displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.

NEW QUESTION # 124
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?

• A. Any site users that require access to specific records have the proper Sharing Rule.
• B. All site users that require access to all records across all objects have the proper Sharing Set.
• C. All site users that require access to certain records for certain objects have the proper Sharing set.
• D. All site users have the appropriate role assigned.

Answer: C

Explanation:
The limitation that the consultant should consider related to sharing and visibility for the Customer Community license type is A. The Customer Community license type is a license type that allows external users to access your Experience Cloud site through a customer account. Customer Community users have limited access and visibility to data in your Salesforce org, and they cannot use roles or sharing rules to share records. To share records with Customer Community users, you need to use Sharing Sets, which are features that allow you to share records based on common account or contact fields.

NEW QUESTION # 125
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?

• A. Customer Community
• B. Platform Portal
• C. Salesforce Unlimited
• D. Salesforce Authenticated Site

Answer: A

NEW QUESTION # 126
DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers

• A. Map topics to data categories.
• B. Enable "Share on Sites" setting.
• C. Enable "Automate Topic Assignment" setting.
• D. Map articles to Content Topics.

Answer: A,B

Explanation:
To make Knowledge articles available to site users, you need to map topics to data categories and enable the "Share on Sites" setting. Topics are labels that you can assign to articles to make them easier to find and organize. Data categories are a way of classifying articles based on a predefined hierarchy. You can map topics to data categories, so that when you assign a topic to an article, it automatically inherits the data category visibility settings. The "Share on Sites" setting allows you to share articles with public users on your site.

NEW QUESTION # 127
Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcher will submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.
The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.
Which user license Should GCC recommend for the researchers?

• A. Customer Community
• B. Partner Community Plus
• C. Customer Community Plus
• D. External Apps

Answer: D

Explanation:
External Apps is a user license type that allows users to access up to 10 custom objects per app and unlimited standard CRM objects. This license type is suitable for the researchers who need to access at least 20 custom objects for the coffee company's solution.

NEW QUESTION # 128
Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returning Knowledge articles.
How should UMS configure its search results to yield the desired results?

• A. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
• B. On the Search page, select the appropriate objects in the property editor for the Search Results component.
• C. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
• D. In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.

Answer: C

NEW QUESTION # 129
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers

• A. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
• B. ExperienceBundle provides editable community metadata in a human-readable format.
• C. ExperimentBundle provides editable community metadata in a human-readable format.
• D. ExperienceBundle enables Creating experiencing across orgs.

Answer: A,C

NEW QUESTION # 130
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