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Cisco Contact Center Enterprise is a comprehensive solution that enables organizations to deliver exceptional customer experiences across multiple channels. The solution integrates with Cisco Unified Communications Manager and other applications to provide a complete contact center solution. The Cisco 500-444 certification exam is an important step in becoming proficient in deploying and troubleshooting this solution.
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Cisco 500-444 certification exam covers a broad range of topics, including designing, implementing and troubleshooting core components of Cisco Contact Center Enterprise, such as Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), social miner and more. 500-444 exam’s comprehensive and in-depth nature ensures that successful candidates have a comprehensive knowledge of Cisco’s contact center technology and deploy it to real-life scenarios with ease.
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Cisco 500-444 exam consists of 60-70 multiple-choice questions, which must be completed within 90 minutes. 500-444 exam is administered by Pearson VUE and is available in English. 500-444 exam can be taken at any Pearson VUE testing center or online from the comfort of your own home or office.
Cisco 500-444 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: PCCE Implementation – Configuration | 30% | - Scripting - Dial Plan Personalization - Single Sign-On (SSO) - Configuration to Validation |
| Topic 2: PCCE Implementation Initialization | 10% | - CUIC, Live Data and Finesse Integration - Integration Wizard - PCCE Site Addition |
| Topic 3: PCCE Implementation Preparation | 30% | - Planning a PCCE Deployment - PCCE Deployment and Staging - Certificate Administration - Software Preparation |
| Topic 4: Troubleshooting | 30% | - Diagnostic Framework - Applied CCE Troubleshooting - Flows and Process Review |
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