2024 Latest 500-444 DUMPS Q&As with Explanations Verified & Correct Answers

500-444 dumps Exam Material with 58 Questions

Cisco 500-444 exam is designed for IT professionals who are interested in implementing and troubleshooting Cisco Contact Center Enterprise (CCE) solutions. Cisco Contact Center Enterprise Implementation and Troubleshooting certification exam tests the candidate's knowledge of the CCE system architecture, components, and capabilities to ensure that they have the skills to implement and troubleshoot complex CCE solutions.

By passing the Cisco 500-444 exam, IT professionals can demonstrate their expertise in the implementation and troubleshooting of Cisco Contact Center Enterprise solutions. Cisco Contact Center Enterprise Implementation and Troubleshooting certification validates their skills in configuring and managing the contact center infrastructure, as well as their ability to diagnose and resolve issues related to the deployment. With the Cisco 500-444 certification, professionals can enhance their career prospects and open up new job opportunities in the field of contact center technology.

 

NEW QUESTION # 24
Which service is used to provide authorization between the Identity Provider (IdP) and application?

• A. Identity Service (IdS)
• B. OAuthv2
• C. Active Directory Federation Services (ADFS)
• D. SAML

Answer: D

Explanation:
Explanation
SAML (Security Assertion Markup Language) is a service that is used to provide authorization between the Identity Provider (IdP) and the application. SAML is an XML-based open standard for transferring identity data between two parties: an IdP and a service provider (SP). The IdP performs authentication and passes the user's identity and authorization level to the SP. The SP then grants or denies access to the application based on the user's credentials and permissions. SAML enables single sign-on (SSO) and federated identity management across different domains and platforms.
OAuthv2 is not a service, but a protocol for authorization that allows a user to grant a third-party application access to their resources without sharing their credentials. OAuthv2 relies on tokens that are issued by an authorization server and used by the client application to access the protected resources. OAuthv2 does not provide authentication or identity information, but it can work with other services, such as OpenID Connect, to achieve that.
Active Directory Federation Services (ADFS) is a Microsoft service that provides SSO and identity federation capabilities for Windows-based environments. ADFS uses SAML as the default protocol to communicate with other IdPs and SPs. ADFS can also support other protocols, such as WS-Federation and OAuthv2.
Identity Service (IdS) is a generic term for a service that manages and verifies user identities. An IdS can use different protocols and standards, such as SAML, OAuthv2, OpenID Connect, or LDAP, to provide authentication and authorization services. An IdS can be an IdP, an SP, or both, depending on the context and the role it plays in the identity federation process.
References: What is SAML and how does SAML Authentication Work, Identity Providers and Service Providers, What is an identity provider (IdP)?

NEW QUESTION # 25
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?

• A. System CLI
• B. PROCMON
• C. OPENSSL
• D. Keytool

Answer: D

Explanation:
Keytool is the command-line tool used to manage the Java Keystore Certificate in Windows CCE servers. This tool is used to create, import, and export certificates for use with Java applications. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing Java Keystore Certificates on Windows CCE servers. Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html

NEW QUESTION # 26
What are the Active and Configured agent counts for the 2K deployment model?

• A. 2K/10K
• B. 2K/4K
• C. 2K / 8K
• D. 2K/12K

Answer: B

NEW QUESTION # 27
What are two ways to deploy security certificates in CCE? (Choose two.)

• A. Certificate Authority (CA)
• B. 3rd party signed
• C. Self-signed
• D. Security Authority (SA)
• E. Digitally signed

Answer: A,E

NEW QUESTION # 28
Which tool manages IIS certificates on the CCE servers?

• A. System CLI
• B. SSLUtil
• C. Keytool
• D. OPENSSL

Answer: B

NEW QUESTION # 29
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)

• A. Unspecified - For the Incoming name ID format
• B. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
• C. uid - For Identifying the authenticated user in the claim sent to the applications
• D. sAMAccountName - Logon names maintained for backward compatibility
• E. E-Mail Address - For the Outgoing claim type

Answer: D,E

Explanation:
Explanation
= In order to configure SAML SSO for PCCE, you need to create claim rules that specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion. The claim rules define how to transform the incoming claims from the AD FS identity provider into the outgoing claims that are expected by the Cisco Identity Service relying party. The two claim rules that are required for PCCE are:
sAMAccountName - Logon names maintained for backward compatibility. This claim rule maps the sAMAccountName attribute from the AD FS identity provider to the uid attribute in the outgoing claim.
The uid attribute is used to identify the authenticated user in the claim sent to the applications. The sAMAccountName attribute is the logon name used to support clients and servers from a previous version of Windows1.
E-Mail Address - For the Outgoing claim type. This claim rule maps the E-Mail-Addresses attribute from the AD FS identity provider to the mail attribute in the outgoing claim. The mail attribute is used to provide the email address of the authenticated user in the claim sent to the applications. The E-Mail-Addresses attribute is the primary email address of the user2.
The other options are not valid claim rules for PCCE. The user_principal option is not a valid attribute name in AD FS. The Unspecified option is not a valid claim type in AD FS. The uid option is not a valid attribute name in AD FS, but it is the outgoing claim type that is mapped from the sAMAccountName attribute.
References :=
AD FS 2.0 Setup for SAML SSO Configuration Example
Configure Single Sign-On with CUCM and AD FS 2.0
Checklist - Creating Claim Rules for a Claims Provider Trust
Notes on ADFS as SAML IdP for ISE User Portals

NEW QUESTION # 30
How are remote sites added?

• A. SPOG interface
• B. Websetup
• C. Initialization Wizard
• D. PG Setup

Answer: C

Explanation:
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F

NEW QUESTION # 31
Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)

• A. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
• B. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
• C. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
• D. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
• E. There is no impact on call processing during a Cisco Unified ICM Logger failure.
• F. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.

Answer: A,B,C

Explanation:
A: When ICM Logger side A fails, ICM call router side B can't send historical information to ICM Logger side A and is limited to ICM Logger side
B: This is because ICM loggers act as a buffer between ICM call routers and the historical data store, and if one side fails, the other side can't send historical data to it. (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html) D: If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN. This is because ICM call routers communicate with each other over a private LAN using heartbeats. If one ICM call router stops sending heartbeats, the other ICM call router knows that it has failed and takes over the processing of calls. (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html) F: During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. This is because when a Cisco Unified ICM call router fails, the surviving ICM call router takes over the processing of calls. This can cause calls in progress in Cisco Unified CVP to be disconnected, but new calls will be processed successfully. (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html) References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/guide/icm85des/icm85des_chap_01.html [2] https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-contact-center-enterprise

NEW QUESTION # 32
What are two ways to deploy security certificates in CCE? (Choose two.)

• A. Certificate Authority (CA)
• B. 3rd party signed
• C. Self-signed
• D. Security Authority (SA)
• E. Digitally signed

Answer: A,E

Explanation:
Two ways to deploy security certificates in CCE are Certificate Authority (CA) and Digitally Signed. A Certificate Authority (CA) is an organization that issues digital certificates to authenticate the identity of a user or service. A digitally signed certificate is one that is digitally signed by the entity that is issuing it, such as the Certificate Authority. This ensures that the certificate is not tampered with or altered in any way.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0501.html [2] https://tools.ietf.org/html/rfc4158

NEW QUESTION # 33
Which signed certificate is less administration in environments with many servers, such as CCE?

• A. Certificate Authority (CA)
• B. 3rd party signed
• C. Self-signed
• D. Security Authority (SA)

Answer: A

Explanation:
Explanation
Certificate Authority (CA) signed certificates are less administration in environments with many servers, such as CCE, because they are issued by a trusted third-party entity that validates the identity of the certificate owner and provides a chain of trust. CA signed certificates are more secure and reliable than self-signed certificates, which are generated by the same entity whose identity they certify and are not verified by anyone else. Self-signed certificates require manual installation and configuration on each server and client that needs to communicate with them, which can be tedious and error-prone. 3rd party signed certificates are similar to CA signed certificates, but they are issued by a commercial entity that may charge a fee for their services. Security Authority (SA) is not a valid term for a certificate issuer. References: 1, 2, 3

NEW QUESTION # 34
Which service must be restarted after modifying the Java Keystore on the CVP servers?

• A. Client license service
• B. Cisco CVP WebServicesManager
• C. Cisco CVP Call server
• D. Cisco CVP VXML server

Answer: B

NEW QUESTION # 35
What are two types of upgrades available for CCE? (Choose two.)

• A. Deviation
• B. Standard
• C. Common Ground
• D. Technology Refresh
• E. User Interface

Answer: B,D

Explanation:
Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.

NEW QUESTION # 36
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?

• A. Manual differential
• B. Push
• C. OnDemand
• D. Automated differential

Answer: D

Explanation:
Explanation
The sync job that runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state is the Automated differential sync job. This sync job compares the configuration of the Packaged CCE components on the primary and secondary nodes and applies the changes to the secondary node if there is any difference. The Automated differential sync job is enabled by default and runs every 10 minutes. It can also be triggered manually from the SPOG UI12.
References:
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Synchronize the Configuration1 Troubleshoot CVP on SPOG that Shows Out of Sync - Cisco3

NEW QUESTION # 37
Which two validations will be completed for the PCCE production deployment model on an ESXi server?
(Choose two.)

• A. The lab is deployed properly.
• B. Ensure that the correct servers are on the correct sides.
• C. The hypervisor provides enough power.
• D. Linux verification for containers.
• E. Correct RAM and CPU are being deployed.

Answer: A,E

NEW QUESTION # 38
Which service must be restarted after modifying the Java Keystore on the CVP servers?

• A. Client license service
• B. Cisco CVP WebServicesManager
• C. Cisco CVP Call server
• D. Cisco CVP VXML server

Answer: B

Explanation:
The WebServicesManager is responsible for managing the secure communication between the CVP servers and the clients, and it requires a valid Java Keystore to function properly. Restarting the service after making changes to the Keystore ensures that the changes take effect. The other services listed (Cisco CVP Call server, Cisco CVP VXML server, and Client license service) are not related to the Java Keystore and do not require restarting after making changes to it.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0101.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85

NEW QUESTION # 39
What are two types of upgrades available for CCE? (Choose two.)

• A. Deviation
• B. Common Ground
• C. Technology Refresh
• D. Standard
• E. User Interface

Answer: A,B

NEW QUESTION # 40
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)

• A. VMware vCenter is required
• B. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
• C. defined as Rule Based
• D. defined as Configuration Based
• E. VMware vSphere is optional

Answer: B,C

Explanation:
Explanation
UC on UCS Spec Based is a deployment option for Cisco Unified Communications (UC) applications on Cisco Unified Computing System (UCS) servers that allows customers to choose their own hardware configuration based on a set of rules and guidelines1. The two descriptions that apply to UC on UCS Spec Based are:
A: may be available as a packaged offer such as the Cisco Business Edition 7000 Platform. This is true because Cisco Business Edition 7000 (BE7000) is a packaged solution that includes a UCS server and preloaded UC applications that can be configured according to the customer's needs. The UCS server can be either a Tested Reference Configuration (TRC) or a Specs-based configuration, depending on the customer's preference and requirements2.
C: defined as Rule Based. This is true because UC on UCS Specs-based deployments follow a set of rules and guidelines that define the minimum and maximum hardware specifications, such as CPU, memory, disk, network, and power supply, that are required to support the UC applications. The rules and guidelines also specify the supported virtualization software versions, co-residency policies, and performance expectations1.
The other options are incorrect because:
B: VMware vCenter is required. This is false because VMware vCenter is not mandatory for UC on UCS Specs-based deployments, although it is recommended for managing multiple UCS servers and VMs. VMware vCenter is only required for certain UC applications, such as Cisco Unified Contact Center Enterprise (CCE) and Cisco Unified Intelligence Center (CUIC), or for certain features, such as VMware High Availability (HA) and VMware Distributed Resource Scheduler (DRS)13.
D: defined as Configuration Based. This is false because UC on UCS Specs-based deployments are not defined by a fixed hardware configuration, but rather by a range of hardware specifications that can be customized by the customer. Configuration Based is a term that applies to UC on UCS TRC deployments, which are predefined and validated hardware configurations that are supported by Cisco1.
E: VMware vSphere is optional. This is false because VMware vSphere is the only supported virtualization software for UC on UCS Specs-based deployments. VMware vSphere includes the VMware ESXi hypervisor and the VMware vCenter Server, which provide the virtualization platform and management tools for the UC applications. VMware vSphere is not optional, but rather mandatory for UC on UCS Specs-based deployments1.
References:
1: Cisco Collaboration Virtualization - Unified Communications in a Virtualized Environment 2: Cisco Business Edition 7000 Version 12.5 Ordering Guide 3: Cisco Collaboration Virtualization - VMware Requirements

NEW QUESTION # 41
......

Share Latest 500-444 DUMP Questions and Answers: https://www.examstorrent.com/500-444-exam-dumps-torrent.html

500-444 Questions and Answers Guarantee you Oass the Test Easily: https://drive.google.com/open?id=10KIvVIW6KJ9EMd6yORamOqKzh03i3DP_