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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Duration: 90 minutes
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Price: $150 (USD)
Exam Code: ServiceNow CIS-ITSM Certification Exam
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam type: Multiple Choice Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Number of Questions: 65 Questions
By passing the ServiceNow CIS-ITSM certification exam, candidates demonstrate their expertise in implementing and managing ITSM processes and solutions on the ServiceNow platform. Certified professionals are recognized as experts in ITSM best practices and are in high demand by organizations looking to implement and manage ITSM processes and solutions. Certified Implementation Specialist - IT Service Management certification exam is a valuable credential for IT professionals who want to advance their careers and increase their earning potential in the IT industry.
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Topic 2: Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| Topic 3: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Topic 4: Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Topic 5: CMDB and Service Mapping Concepts | - CMDB structure and relationships - Service dependencies overview |
| Topic 6: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| Topic 7: Change Management | - Approval and risk management - Change types and workflows |
| Topic 8: Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
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