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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key ITIL Processes and Functions | - Configuration Management (CMDB concepts) - Service Desk function - Change Management - Incident and Problem Management |
| Topic 2: Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
| Topic 3: ITIL Service Lifecycle | - Service Strategy - Service Design - Service Transition - Service Operation - Continual Service Improvement (CSI) |
| Topic 4: Service Management Concepts | - Stakeholders and service relationships - Definition of service and value creation |
ISEB The Foundation Examination - ITIL® Sample Questions:
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
- A. People, process, products, partners
- B. People, process, partners, performance
- C. People, products, perspective, partners
- D. Performance, process, products, problems
Correct Answer: A 🗳️
Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
- A. Design coordination
- B. Change management
- C. Service transition planning and support
- D. Service level management
Correct Answer: A 🗳️
Which process would you MOST expect to be involved in the management of underpinning contracts?
- A. Supplier management
- B. Service catalogue management
- C. Change management
- D. Release and deployment management
Correct Answer: A 🗳️
Which of the following statements BEST describes the aims of release and deployment management?
- A. To build, test and deliver the capability to provide the services specified by service design
- B. To ensure that all changes can be tracked, tested and verified if appropriate
- C. To record and manage deviations, risks and issues related to the new or changed service
- D. To ensure that each release package specified by service design consists of a set of related assets and service components
Correct Answer: A 🗳️
Which of the following CANNOT be provided by a tool?
- A. Data
- B. Information
- C. Wisdom
- D. Knowledge
Correct Answer: C 🗳️
