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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Topic 2: Consultative Selling | - Discovery and Qualification
|
| Topic 3: Deployment Services | - Implementation Planning
|
| Topic 4: Configuration Services | - Service Bundle Recommendations
|
| Topic 5: Sales Skills Transformation | - Modern Sales Methodologies
|
| Topic 6: Personal Systems Services | - Workforce Device Services
|
| Topic 7: Advanced Sales Skills | - Customer Pain Point Identification
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Name a capability available within HP Essential Support.
A) Ability to order replacement parts from HP for defective third-party components
B) Guaranteed 24 x 7 support and next-day turnaround
C) Online status tracking during repair of product while at the repair center
D) Remote problem diagnosis and troubleshooting to resolve most issues
2. A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?
A) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
B) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
C) By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
D) By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
3. Which statements are true about HP Premium+ Support end user alerts? (Select three.)
A) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
B) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
C) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
D) End users cannot snooze the alerts.
E) Only non-hybrid employees can receive end user alerts directly on their device.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A,B,C |
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