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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tools and Artifacts | 23% | - Strategy mapping and modeling - Design frameworks and methods - Documentation and visualization - Decision-making tools |
| Topic 2: Value Design | 32% | - Ethics and value alignment - Context and innovation impact - Strategic direction and rationale - Value measurement and outcomes |
| Topic 3: Intangible Deliverables | 26% | - Change and adoption enablement - Culture and capability building - Governance and mindset - Stakeholder alignment |
| Topic 4: Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Integrating UX and technical perspectives - Collaboration with architects and designers - Working with product and business teams |
Salesforce Certified Platform Strategy Designer Sample Questions:
1. Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?
A) Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
B) Share associated Objectives & Key with stakeholders to put the vision in a business context.
C) Prototype an aspect of the vision that in interact with the current product and share insights
2. A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort.
What is one way to increase the team's psychological safety to encourage productive collaboration?
A) Ask everyone to introduce themselves via title and greatest success
B) Ask everyone to share a personal experience.
C) Ask everyone their expected level of project involvement.
3. Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?
A) Invite stakeholders as optional to all design team reviews.
B) Create teambuilding events with stakeholders to build trust.
C) Orient around outcomes that matter to stakeholders.
4. A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?
A) Use a round-robin format, where everyone can share equally.
B) Hold separate critiques so everyone feels comfortable speaking.
C) Only collect written feedback from these who are comfortable providing it.
5. A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?
A) The different options explored in the process of designing this vision
B) A plan description including who needs to act and what they need to do
C) A detailed report of the data that informed the new vision
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
