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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
| Service Management as a Practice | - Role of service management - Concept of best practices in service management - Definition of services and customers |
| Service Lifecycle | - Continual Service Improvement - Service Design - Service Strategy - Service Transition - Service Operation |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Wofür ist Zuverlässigkeit ein Maßstab?
- A. Die Verfügbarkeit eines Dienstes oder einer Komponente
- B. Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
- C. Die Risikostufe, die sich auf einen Service oder Prozess auswirkt
- D. Wie schnell ein Service oder eine Komponente in den normalen Betriebszustand zurückversetzt werden kann
Correct Answer: B 🗳️
Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?
- A. Wissen
- B. Information
- C. Daten
- D. Weisheit
Correct Answer: D 🗳️
Was ist die Definition eines Alarms?
- A. Eine Art von Vorfall
- B. Eine Fehlermeldung an den Benutzer einer Anwendung
- C. Ein Auditbericht, der Bereiche angibt, in denen die IT nicht den vereinbarten Verfahren entspricht
- D. Eine Warnung, dass ein Schwellenwert erreicht wurde oder sich etwas geändert hat
Correct Answer: D 🗳️
Wie oft sollte jede Phase des PDCA-Zyklus (Plan, Do, Check, Act) besucht werden?
- A. Jede Stufe sollte einmal in der Reihenfolge Plan-Do-Check-Act durchgeführt werden
- B. Es sollte einen einzelnen Plan geben, und der Do-Check-Act-Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
- C. Es sollte ein einziger Plan und eine einzige Maßnahme geben, und anschließend sollten Check und Act mehrmals ausgeführt werden, um die kontinuierliche Verbesserung zu implementieren
- D. Der gesamte Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
Correct Answer: D 🗳️
Wie wird der Servicekatalog verwendet, um der Service-Provider-Organisation einen Mehrwert zu verleihen?
- A. Bereitstellung einer zentralen Informationsquelle zu den bereitgestellten IT-Services
- B. Zeigt die geschäftlichen Auswirkungen einer Änderung an
- C. Zur Vorhersage der Hauptursache von Problemen in der IT-Infrastruktur
- D. Anzeigen der Beziehungen zwischen Konfigurationselementen
Correct Answer: A 🗳️
