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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Introduction to IT Service Management | - IT service management processes, functions, roles and responsibilities - The ITIL framework and service management approach - The concept of good practice |
| Topic 2: The Service Lifecycle | - Service Operation
|
| Topic 3: Key ITIL Concepts and Terminology | - Processes, functions and roles - Service providers, customers and users - Utility and warranty - Governance and control concepts |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Which one of the following do major incidents require?
- A. Separate procedures
- B. Less documentation
- C. Longer timescales
- D. Less urgency
Correct Answer: A 🗳️
Which one of the following activities is NOT part of the Deming Cycle?
- A. Co-ordinate
- B. Act
- C. Do
- D. Plan
Correct Answer: A 🗳️
Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites
- A. All of the above
- B. 1 and 3 only
- C. 1, 2 and 3 only
- D. 1, 3 and 4 only
Correct Answer: D 🗳️
Which one of the following is the BEST description of a relationship in service asset and configuration management?
- A. Defines which software should be installed on a particular piece of hardware
- B. Describes how the configuration items (CIs) work together to deliver the services
- C. Defines how version numbers should be used in a release
- D. Describes the topography of the hardware
Correct Answer: B 🗳️
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
- A. RACI model
- B. The Deming Cycle
- C. Continual service improvement (CSI) approach
- D. Incident model
Correct Answer: A 🗳️
