As an experienced Test Analyst, you have been asked to collaborate in usability test sessions for a new shopping cart application. In which way would you BEST contribute to this activity?

• A. Assisting users in verifying that the correct prices have been displayed for items selected
• B. Executing purchasing scenarios during the sessions to ensure that accessibility has been addressed
• C. Filling out a WAMMI questionnaire after completion of the usability test sessions
• D. Designing various purchasing scenarios for use during the usability test sessions

A Customer Relationship Management (CRM) system will be developed for a company that runs a chain of hotels. These are some of the requirements relating to staff in the call center.
* R1. High. An operator shall be able to find and see the details of a customer's booking. The data that may be used for the search include customer name, customer registration number (in the company's loyalty enrolment scheme) and booking reference.
* R2. High. An operator shall be able to amend a customer's booking. The data that may be amended include check-in and check-out dates, hotel, room type and tariff (with / without breakfast).
* R3. High. Before a booking amendment is accepted, the system shall display to the operator any difference in price with respect to the original booking. The operator shall confirm that the customer accepts the revised price and then the system shall record the accepted amendment.
* R4. Medium. Details of the amended booking shall be sent to the customer (see requirements for original customer booking for details).
* R5. High. Details of the extra amount payable shall be sent to the billing system for customer invoicing (see requirements for invoicing of the original customer booking for details).
You have been asked to review these requirements using this checklist:
* Specific - does each requirement deal with only a single aspect of the solution?
* Clear - is each requirement expressed in an unambiguous way with no possibility of interpretation or uncertainty about its meaning?
* Complete - does the set of requirements cover all of the stakeholders' reasonable needs?
* Unique - does each requirement address something that no other requirement also covers?
Assume that the other requirements referred to by R4 and R5 have been reviewed with a satisfactory outcome.
Considering these five requirements, to which checklist items would you answer 'No'?

• A. 1 and 4
• B. 3 and 4
• C. 1 and 2
• D. 2 and 3

You are conducting a system test of an airline's flight reservation system and have written a series of test conditions to address the following requirement specification:
* RS-BK14 - Upon successful processing of payment for a new flight booking, the system shall complete the process by displaying a message notifying the customer that the booking reservation has been applied, appended by the booking reference number and, where applicable, the pre-paid seat numbers.
Which test condition is an example of functional appropriateness testing for this requirement?

• A. The system generated booking reference number shall be displayed to the customer, for each new flight booking
• B. After a new flight booking has been processed, an email shall be sent to the customer's email address, confirming the booking reservation details
• C. After successful processing of a payment for a new flight booking, message BK14 shall be displayed to the customer confirming that the booking reservation has been applied
• D. Where the customer has requested and pre-paid for specific seat numbers on a new flight booking, message BK14 shall be displayed along with the booking reference number and the correct seat numbers

You are working on a project to build a purchasing system. The main requirements for the system are that it shall:
* Allow users to enter details of items that they wish to have purchased and, from these details, create a purchase request.
* Take each purchase request through a workflow that will allow the requestor's line manager to approve the request, reject it or return it for clarification / modification.
* Forward approved requests to the Purchasing Department.
* Allow purchasers to find the best available supplier for each approved request and place the request on that supplier as a purchase order.
The solution is being developed according to the company's traditional V-model methodology. The requirements are clearly documented and include a business process model. Operational profiles have been created to guide performance testing.
Initial item entry will involve a check that each item entered exists on the master stock file and that the user is entitled to request it; this depends on user role and grade. Line manager authorization will be assisted by a recommendation made by the system according to relevant business rules, although the manager can override this recommendation. For approved requests, the workflow will continue to support the process through to placing of the purchase order.
Planning has begun for system testing and the Test Manager has asked you, the senior TA, to help with it.
What would be the MOST effective techniques for functional testing of this project?
a) Combinatorial testing
b) Random testing
c) CRUD testing
d) State transition testing
e) Scenario-based testing
f) Decision table testing
g) Exploratory testing

• A. b, d and f
• B. c, e and g
• C. a, b and g
• D. d, e and f

You are assigned to an Agile team as a Test Analyst. In most ways, the team seems to be working well.
Iteration planning goes smoothly because the user stories are good quality. Most defects that are found by testing are fixed in the same iteration and those that do go live are not causing significant dissatisfaction amongst stakeholders. However, the team is unhappy because the Defect Removal Efficiency rate, measured for each iteration, is less than 80%.
What would be the MOST effective contribution by you as a TA, to improve the situation?

• A. Participating in retrospectives
• B. Defect data collection and evaluation
• C. Participating in root cause analysis
• D. Reviewing requirements