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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
B) Set the Workflow Custom Variable chatDomain to a valid value.
C) Set the Workflow Custom Variable liveChatDomain to a valid value.
D) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.

2. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.amazonaws.com
B) *.ciscoccservice.com:443
C) *.wbx.com:443
D) *.ucce.com:443
E) *.wxcc.com:443

3. An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A) Client credentials - certificate
B) Client credentials - token
C) Client credentials - private key
D) Client credentials - client secret
E) Server credentials - certificate

4. An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

A) Create channel assets.
B) Onboard the company.
C) Authorize nodes.
D) Create entry points.
E) Create templates for digital channels.

5. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) Multimedia profile
B) Call recording policy
C) Desktop layout JSON
D) ANI validation rule

Solutions: