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BBPSD Customer Service Sample Questions:

1. The most common time wasting activity is:

A) Personal disorganisation.
B) Frequent interruptions.
C) Being indecisive.
D) Excessive socialising.

2. When you are busy and you answer the phone, if you immediately and politely tell the caller that you are very busy and you will ring them back later, then you are:

A) Likely to get in trouble with your boss.
B) Ignoring a potential customer.
C) Letting the caller know how hard you work.
D) Using a good time management technique.

3. For organisations to improve their customer service they need to:

A) Gather information from regular customers.
B) Gather information when they first meet a customer.
C) Gather information when a customer may not return.
D) All of the above.

4. Many organisations have something called a USP. This means they have a:

A) Unusual service product.
B) Unique sales position.
C) Unique selling point.
D) Unique sales pitch.

5. Customer information should be collected by a shop:

A) When the customer makes his first purchase.
B) If a customer appears to be one who will return to the shop.
C) Once you are aware that the customer is a regular shopper.
D) The first time the customer comes into the shop.

Solutions: