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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
C) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
D) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
E) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

2. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Access the entire architecture to identify application that can be decommission.
B) Harmonize their business plan to reduce the complexity
C) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
D) Handle the complex business processes manually outside the IT landscape.

3. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Top Order Item Scope
B) Account Scope
C) Order Item Scope
D) Downstream Order Item Scope

4. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Create Apex class and hook code to calculate the price and add as a step within the pricing plan
B) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
C) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
D) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

5. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B) Add the delivery zip code customer field as a header in the pricing calculation matrix
C) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
D) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

Solutions: