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BlackBerry 10 Support Specialist Sample Questions:

1. What steps are needed to port and install applications which are present on a BlackBerry 7 (BB7) smartphone to the BlackBerry 10 (BB10) smartphone on a device switch?

A) CD7 applications are incompatible with BB10 platform; hence, cannot be ported ovei unless the application is released for the BB10 platform.
B) Load the BB7 runtime on the BB10 smartphone.
C) While using the BlackBerry link, check the applications to be copied over to the BB10 smartphone while using the device switch feature.
D) The BB7 applications should be ported using the 2BB10 web-convert tool.

2. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
B) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
C) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
D) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.

3. A user is unable to login to ActiveSync after activating. What credentials are needed in a Lotus Notes environment?

A) Kerberos password
B) BlackBerry device password
C) Windows Authentication password
D) Internet ID password

4. Which of the following is a valid way to delete user installed applications?

A) Use the BlackBerry Link to delete applications using the Wi-Fi link.
B) Tap and hold on any application on the home screen to be able to delete or move an application.
C) Use the BlackBerry Desktop Manager to delete applications.
D) Connect the BlackBerry 10 (BB10) Device using USB and use the BlackBerrylinkto delete applications.

5. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A) Work Account connects to the Microsoft Exchange through MAPI.
B) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
C) Using the "Work Account" option adds an email account that is only active while in the office.
D) Work Account is only used with extra security such as S/MIME and PGP.

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