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SAP Design Thinking Certification Exam Details:

Exam Code	C_THINK1_02
Reference Books	THINK1 (SEE COURSE DETAIL)
Duration	180 mins
Number of Questions	80
Schedule Exam	SAP Training
Exam Price	$560 (USD)
Level	Associate

 

NEW QUESTION 16
This leading innovation and design firm has popularized design thinking and takes on all sorts ofdiverse design challenges.
Note: There are 1 correct answers to this question.

• A. NIEO
• B. HDEO
• C. IDTO
• D. IDEO

Answer: D

 

NEW QUESTION 17
You are in the phase when you capture interview results. What are the goals of a "structured wall of data"? Note: There are 2 correct Answers to this question.

• A. To crystallize key user types, needs, and insights from interview stories
• B. To identify interview results that lie outside of the problem space
• C. To frame the potential solution space of the challenge
• D. To identify common topics and understand the meaning of interview results

Answer: A,D

 

NEW QUESTION 18
How would an interview team identify the workarounds that users perform? Note: There are 2 correct Answers to this question.

• A. By understanding the user types and the context of the challenge
• B. By observing the environment, tools used and body language
• C. By capturing socio-demographics
• D. By asking "why" questions

Answer: A,D

 

NEW QUESTION 19
What gets you to the root of the problem and builds optimism for both problem finding and problem solving?
Note: There are 1 correctanswers to this question.

• A. Process
• B. People
• C. Client
• D. Place

Answer: A

 

NEW QUESTION 20
_________________________can be an alternative or a complement to observation.
Note:There are 1 correct answers to this question.

• A. Interviewing
• B. Multiplication
• C. Persona
• D. Remember the Future

Answer: A

 

NEW QUESTION 21
How do you gain a deeper understanding of the problem in the research phase? Note: There are 3 correct Answers to this question.

• A. Run different interview formats.
• B. Conduct field research and observe users.
• C. Create a "day in the life" of the persona.
• D. Conduct adjacent and analogous research.
• E. Define an empathy map.

Answer: B,C,E

 

NEW QUESTION 22
Think about a_________________________________questionnaireas you develop your design challenge statement: how might we enhance/create/improve/redesign/expand/grow/....?
Note: There are 1 correct answers to this question.

• A. Space
• B. Confidence
• C. fill-in-the-blank
• D. Expertise

Answer: C

 

NEW QUESTION 23
What is the main lesson of the "Design a Chair" mini-exercise? Note: There are 2 correct Answers to this question.

• A. The phrasing of the design challenge influences the results.
• B. Feasibility is key when phrasing a design challenge.
• C. Design is key when phrasing a design challenge.
• D. Need and demand are key when phrasing a design challenge.

Answer: A,D

 

NEW QUESTION 24
What are the components you typically capture in a customer journey map? Note: There are 3 correct Answers to this question.

• A. Touch Points
• B. Mindset
• C. Responsibilities
• D. Actions
• E. Locations

Answer: A,B,C

 

NEW QUESTION 25
What core components do you need in order to tackle a problem using Design Thinking? Note: There are
3 correct Answers to this question.

• A. Highly iterative process
• B. Creative individuals
• C. Multidisciplinary team of people
• D. Environment and materials
• E. Top management support

Answer: A,C,D

 

NEW QUESTION 26
What are the objectives of the ideation phase? Note: There are 2 correct Answers to this question.

• A. Generate as many ideas as possible
• B. Validate ideas with users
• C. Prioritize ideas
• D. Iterate from solution to problem space

Answer: A,C

 

NEW QUESTION 27
What is the goal of including extreme users in the 360° research? Note: There are 2 correct Answers to this question.

• A. To make interviews more exciting for the researcher
• B. To include a diverse set of users
• C. To reduce the workload for the research
• D. To provide interesting insights

Answer: B,D

 

NEW QUESTION 28
What are key goals of the 360° research phase? Note: There are 2 correct Answers to this question.

• A. Step into the shoes of the user.
• B. Find out if your first approaches are feasible and viable.
• C. Create an exact definition of the problem that needs to be solved.
• D. Find out where the current pain points are.

Answer: A,D

 

NEW QUESTION 29
Inspiration (1st phase of design thinking) starts with a broad problem, or what is called
________________________________________.
Note: There are 1 correct answers to this question.

• A. Empathy
• B. fill-in-the-blank
• C. Observe
• D. Design challenge

Answer: D

 

NEW QUESTION 30
What is experiment - learn - repeat ?
Note: There are 1 correct answers to this question.

• A. Onsite interviews
• B. Panel interviews
• C. Implementation
• D. Phone interviews

Answer: C

 

NEW QUESTION 31
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