[Nov-2023] Study resources for the Valid GCX-ARC Braindumps!

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Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is a certification program targeted towards professionals who design, plan, and implement customer experience solutions using the Genesys Cloud platform. Genesys Cloud CX: Architect Certification certification exam is designed to ensure that certified professionals have the necessary knowledge and skills to create and manage customer experience solutions using Genesys Cloud.

 

NEW QUESTION # 37
Which variable's value indicates whether the flow is running in debug mode?

• A. Flow.IsTest
• B. Flow.IsDebug
• C. Flow.Version

Answer: B

NEW QUESTION # 38
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".

• A. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
• B. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
• C. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
• D. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""

Answer: B

NEW QUESTION # 39
If you navigate away from the page without saving the Script, you will not lose any work you have completed.

• A. True
• B. False

Answer: A

NEW QUESTION # 40
Which speech recognition feature is enabled by default for new Inbound call flows?

• A. Enable speech recognition for the entire flow
• B. Company Directory speech recognition
• C. Complete match timeout
• D. Incomplete match timeout

Answer: B

NEW QUESTION # 41
Which of the following components can be configured to read and write data from a CRM?

• A. Get Participant Data
• B. Call Data Action
• C. Set UUI Data
• D. Set Participant Data

Answer: D

NEW QUESTION # 42
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

• A. Access ID
• B. ARN Number
• C. Username
• D. Token
• E. Password

Answer: C,D,E

NEW QUESTION # 43
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

• A. Play Wait Time
• B. Play Estimated Wait Time
• C. Hold Music
• D. Approximate Wait Time

Answer: B

NEW QUESTION # 44
Which definition matches the ACD Evaluation Method Best Available Skills?

• A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
• B. Matches the interaction to the first available agent who has all of the requested skills
• C. Looks for the first available agent and ignores any skill requirements

Answer: A

Explanation:
Explanation
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.

NEW QUESTION # 45
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

• A. Get Participant Data
• B. Collect Input
• C. Set Flow Outcome
• D. Call Data Action
• E. Data Table Lookup
• F. Call Back

Answer: B,C,D,E

NEW QUESTION # 46
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

• A. False
• B. True

Answer: A

NEW QUESTION # 47
What browsers are supported for use with all Genesys Cloud features? (Choose two.)

• A. Firefox
• B. Opera
• C. Chrome
• D. Internet Explorer
• E. Avant
• F. Safari

Answer: A,C

NEW QUESTION # 48
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

• A. True
• B. False

Answer: A

NEW QUESTION # 49
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

• A. Schedule
• B. Divisions
• C. Decision
• D. Prompts

Answer: B

NEW QUESTION # 50
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

• A. In-Queue
• B. Inbound
• C. Secure
• D. Outbound

Answer: B

NEW QUESTION # 51
What is the maximum prompt file size you can upload?

• A. 10 MB
• B. 25 MB
• C. 50 MB
• D. 20 MB

Answer: B

NEW QUESTION # 52
Which function returns a new instance of DateTime initialized with the specified values?

• A. ToDateTime()
• B. MakeDuration()
• C. MakeDateTime()
• D. AddDuration()

Answer: A

NEW QUESTION # 53
Select all the naming requirements for prompts. (Choose two.)

• A. A prompt name can contain letters, underscore, and numbers.
• B. A prompt name can begin with a letter.
• C. A prompt name can contain spaces or special characters.
• D. A prompt name can begin with a numeric or special character.

Answer: A,B

NEW QUESTION # 54
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

• A. Inbound Call Flow
• B. In-queue Call Flow
• C. Outbound Call Flow
• D. Secure Call Flow

Answer: A

NEW QUESTION # 55
The FindSkill() function is not case sensitive when performing a search.

• A. True
• B. False

Answer: A

NEW QUESTION # 56
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