[Mar-2025] Latest SAP C_C4H47I_34 exam dumps and online Test Engine

SAP C_C4H47I_34: Selling SAP Certified Application Associate Products and Solutions

NEW QUESTION # 19
Best Run Bikes want to tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it.As an Administrator, what features can you use for addressing this requirement? Note: There are 3correctanswers to this question.

• A. Validation Rule
• B. Field Attributes
• C. Extension Field
• D. Determination Rule
• E. Auto flow Rule

Answer: B,C,E

Explanation:
To tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it, you need to use the following features:
* Extension Field: You can create a custom field called "Early Adopters" in the Lead object and set its data type as Boolean. This will allow you to mark the Leads that belong to this category and filter or search them easily.
* Auto flow Rule: You can create a rule that triggers when a Lead is created or updated, and checks the value of the "Early Adopters" field. If the value is true, you can use an action to send an email notification to the Sales Manager with the Lead details.
* Field Attributes: You can configure the visibility and editability of the "Early Adopters" field for different user roles. For example, you can make it visible and editable only for the Lead Owner and the Sales Manager, and hide it from other users.
References = You can find more information about these features in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 19-20, 28-29, 34-35
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Extension Fields" and
"Creating Auto flow Rules"

NEW QUESTION # 20
A new group of Business Users have to be created and granted read only access to sales entities, such as Leads, Opportunities and Sales Quotes for a specific Sales Area. As an Administrator, which sequence of steps must be performed?

• A. Create the Business Users
  *Create the Employees
  *Assign a Sales Rep Business Role and remove Write Access for that Sales Area
• B. Create the Business Users
  *Create the Employees
  *Restrict the Employees Access Rights for that Sales Area
• C. Create the Employees
  *Create the Business Users
  *Remove the Employees Write Access Rights for that Sales Area
• D. Create the Employees
  *Create the Business Users
  *Assign a Sales Rep Business Role with restricted Read Access for that Sales Area

Answer: B

Explanation:
To create a new group of Business Users and grant them read only access to sales entities for a specific Sales Area, you need to perform the following steps:
* Create the Business Users: You need to create a Business User for each Employee who needs to access the system. A Business User consists of an Employee ID and a valid email address. You also need to assign a Security Policy to each Business User to ensure the security and integrity of the system1.
* Create the Employees: You need to create an Employee for each person who works for your company.
An Employee is an Employee ID, a name, an address, a communication, a language, a working time, and a department. You also need to assign a Business Role to each Employee to define the tasks and operations that they can perform, the data that they can access, and the level of authorization they have2.
* Restrict the Employees Access Rights for that Sales Area: You need to restrict the Employees Access Rights for the specific Sales Area that you want them to have read only access to. You can do this by using the Access Contexts and Access Restrictions features in the system. Access Contexts are predefined sets of criteria that determine the scope of data access for a Business Role. Access Restrictions are rules that further limit the data access for a Business Role based on certain attributes, such as the Sales Area3.
The other options are not correct because they either do not create the Business Users and Employees correctly, or they do not restrict the Access Rights properly. References = 1: Creating Business Users and Assigning a Business Role | SAP Help Portal 2: Creating Business Roles and Assigning a Business User | SAP Learning 3: [Access Contexts and Access Restrictions | SAP Help Portal]

NEW QUESTION # 21
As a Sales Manager, you want to create a Call List for your sales team. Which of the following entities can you add as participant? Note: There are 3correctanswers to this question.

• A. Accounts
• B. Leads
• C. Target Groups
• D. Contacts
• E. Opportunities

Answer: B,C,D

Explanation:
A Call List is a list of entities that you want to contact for a specific purpose, such as a marketing campaign or a follow-up call. You can create a Call List from the Home Page or the Agent Desktop. You can add the following entities as participants to a Call List:
* Leads: These are potential customers who have shown interest in your products or services, but have not yet been qualified or converted to an opportunity. You can add leads to a Call List to nurture them and move them along the sales funnel.
* Contacts: These are individuals who are associated with an account or an individual customer. You can add contacts to a Call List to maintain relationships, provide service, or cross-sell or upsell products or services.
* Target Groups: These are groups of leads, contacts, or accounts that share certain characteristics, such as industry, location, or buying behavior. You can add target groups to a Call List to segment your audience and tailor your communication accordingly.
You cannot add the following entities as participants to a Call List:
* Opportunities: These are sales deals that have been qualified and have a high probability of closing. You cannot add opportunities to a Call List because they are already in the pipeline and require a different approach than cold calling or prospecting.
* Accounts: These are organizations or individuals that have a business relationship with your company.
* You cannot add accounts to a Call List because they are already customers and require a different level of service and engagement than leads or contacts. References = Solution Guide for SAP Service Cloud Version 2, Creating a Call List, Adding Participants to a Call List

NEW QUESTION # 22
The customer you are currently supporting has recently bought the license for SAP Sales Cloud Version
2.How can you help them start the procedure for the system provisioning?

• A. By raising a Support Ticket
• B. By requesting admin access to their tenant
• C. By asking for support from product development
• D. By following the Onboarding Guide on the SAP Help Portal

Answer: D

Explanation:
You can help the customer start the procedure for the system provisioning by following the Onboarding Guide on the SAP Help Portal. The Onboarding Guide provides a step-by-step checklist for activating the tenant, configuring the settings, and accessing the solution. The guide also explains how to use the Data Import Tool, the SAP for Me portal, and the SAP Support Launchpad1 You cannot help the customer start the procedure for the system provisioning by raising a Support Ticket, asking for support from product development, or requesting admin access to their tenant. These options are not relevant or necessary for the system provisioning process23 References = 1: SAP Service Cloud Version 2 Onboarding Guide 2: SAP Sales Cloud and SAP Service Cloud v2 Onboarding Resource Center 3: Identifying Provisioning Services Operations : SAP Service Cloud Version
2 Set Up Guide

NEW QUESTION # 23
Which of the following options can be considered a Side-by-Side extension of SAP Sales Cloud Version 2?

• A. Adding custom fields on existing entities
• B. Extending standard delivered applications
• C. Enhancing the code baseline without modifying the standard
• D. Embedding custom modules created in SAP Build App

Answer: D

Explanation:
* Embedding custom modules created in SAP Build App is a correct answer because SAP Build App (formerly known as SAP AppGyver) is a no-code development environment that allows users to build business applications without the need for pro-code development knowledge1. SAP Build App is part of the SAP Extension Suite, which enables side-by-side extensibility for SAP Sales Cloud Version 22.
* Extending standard delivered applications, Adding custom fields on existing entities, and Enhancing the code baseline without modifying the standard are not correct answers because they are examples of in-app extensibility, not side-by-side extensibility. In-app extensibility allows users to customize and adapt the standard functionality of SAP Sales Cloud Version 2 within the same system, using tools such as fields, layouts, mash-ups, and key user tools3.
References = 1: Design and Develop Extensions on SAP Service and Sales Cloud Version 2 Using SAP AppGyver 2: Getting Familiar with SAP Sales Cloud Version 2 - SAP Learning 3: SAP Help Portal - SAP Online Help

NEW QUESTION # 24
Which of the following brand new capabilities are available to Sales Managers working with SAP Sales Cloud Version 2? Note: There are 3correctanswers to this question.

• A. Playbooks
• B. Digital Selling Workspace
• C. Pricing
• D. Revenue Splitting
• E. Embedded Machine Learning Insights

Answer: A,B,E

Explanation:
* Embedded Machine Learning Insights are a brand new capability in SAP Sales Cloud Version 2 that provide AI-based pattern and trend analysis to make recommendations and sales predictions such as predictive scores for leads and opportunities and sentiment analysis for business texts1.
* Digital Selling Workspace is a brand new capability in SAP Sales Cloud Version 2 that allows users to set up an optimal user-centric workspace to access to all their tasks and sales tools2.
* Playbooks are a brand new capability in SAP Sales Cloud Version 2 that guide sales reps to closed deals by providing them with best practices, tips, and resources for each stage of the sales cycle2.
* Pricing and Revenue Splitting are not brand new capabilities in SAP Sales Cloud Version 2, but rather existing features that have been enhanced or improved in the new version34.
References = 1: SAP Sales Cloud Version 2 Features | SAP Help Portal 2: Introducing SAP Sales Cloud Version 2 - openSAP Microlearning 3: SAP Sales Cloud Version 2 Feature Scope Description 4: What's New in SAP Sales Cloud Version 2

NEW QUESTION # 25
As an Administrator, which of the following can be configured for displaying the Guided Selling Score? Note:
There are 2 correctanswers to this question.

• A. Sales Phases
• B. Opportunity Score
• C. Lead Score
• D. Probability

Answer: A,B

Explanation:
The Guided Selling Score is a feature of SAP Sales Cloud Version 2 that helps sales representatives to prioritize and manage their opportunities. The score is calculated based on various factors, such as sales phase, opportunity score, lead score, and probability. Administrators can configure which of these factors are displayed in the Guided Selling Score by using the fine-tuning activity Configure Score Type for Opportunities. In this activity, administrators can select one of the following options for the score type:
* Sales Phase: The score is based on the sales phase of the opportunity. The higher the sales phase, the higher the score. For example, an opportunity in the Decision phase has a higher score than an opportunity in the Discovery phase.
* Opportunity Score: The score is based on the opportunity score of the opportunity. The opportunity score is a custom score that can be defined by administrators using the fine-tuning activity Configure Opportunity Scoring. The opportunity score can be calculated based on various attributes, such as products, contacts, activities, notes, and so on.The higher the opportunity score, the higher the score.
* Lead Score: The score is based on the lead score of the opportunity. The lead score is a score that is assigned to the account or contact associated with the opportunity. The lead score can be defined by administrators using the fine-tuning activity Configure Lead Scoring. The lead score can be calculated
* based on various attributes, such as industry, revenue, number of employees, and so on.The higher the lead score, the higher the score.
* Probability: The score is based on the probability of the opportunity. The probability is a percentage that indicates the likelihood of winning the opportunity. The probability can be manually entered by sales representatives or automatically calculated by the system based on the sales phase.The higher the probability, the higher the score.
By default, the score type is set to Sales Phase. However, administrators can change it to any of the other options, or select a combination of two options. For example, administrators can choose to display both the Sales Phase and the Opportunity Score in the Guided Selling Score. In this case, the score is calculated as the average of the two scores. For example, if an opportunity has a sales phase score of 80 and an opportunity score of 60, the Guided Selling Score is 70.
References = Scope and Configure Guided Selling, How to use Guided Selling - SAP Sales Cloud

NEW QUESTION # 26
What are the key use cases for MS Teams integration in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.

• A. Create Appointments with MS Teams collaboration
• B. Share Library
• C. Create Tasks with MS Teams collaboration
• D. Make outbound calls
• E. Share Workspaces and Deal Rooms

Answer: A,D,E

Explanation:
MS Teams integration in SAP Sales Cloud Version 2 enables the following use cases:
* Share Workspaces and Deal Rooms: You can create and share Teams and Channels to collaborate with your colleagues and customers on sales opportunities and deals. You can also access the SAP Sales Cloud context information from the Teams app.
* Create Appointments with MS Teams collaboration: You can create SAP Sales Cloud appointments and visits with MS Teams as a collaboration channel. You can also access the SAP Sales Cloud application and reference objects from the side panel during the Teams meeting.
* Make outbound calls: You can set MS Teams as the default channel for outbound calls from SAP Sales Cloud. You can also see the call details and outcomes in the SAP Sales Cloud activity timeline. References = Microsoft Teams Integration in SAP Cloud for Customer, Scope and Configure section; SAP Sales and Service Cloud V2 - Integration with Microsoft Teams, Integration Features section; Improve SAP seller productivity with Microsoft Teams and Power Platform, Enable Teams for SAP Sales Cloud section.

NEW QUESTION # 27
Every time the expected revenue is greater than 500,000 US dollars, you want the system to display a warning that an approval process must be applied for that opportunity. How would you address this requirement? Note:
There are 2 correctanswers to this question.

• A. Create a validation rule
• B. Create a determination rule
• C. Create an action to show a warning message based on a certain condition
• D. Create a condition to show a warning message based on a certain action

Answer: A,C

Explanation:
To display a warning message based on a certain condition, you need to create an action and a validation rule in SAP Sales Cloud Version 2. An action is a user-defined function that can be triggered by a button, a workflow, or a script. A validation rule is a custom logic that can check the data entered by the user and display an error or a warning message if the data does not meet the specified criteria. For example, you can create an action called "Check Revenue" that calls a validation rule to check if the expected revenue of an opportunity is greater than 500,000 US dollars. If the condition is true, the validation rule can display a warning message that an approval process must be applied for that opportunity. You can also configure the action to be executed automatically when the opportunity is saved or submitted. References = Create Actions, Create Validation Rules

NEW QUESTION # 28
Which component does the system use as a search strategy to find valid condition records during pricing?

• A. Condition Type
• B. Access Sequence
• C. Condition Technique
• D. Pricing Procedure

Answer: B

Explanation:
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing

NEW QUESTION # 29
Which of the following steps are part of call list configuration? Note: There are 3correctanswers to this question.

• A. The sales manager creates copies of call lists.
• B. The administrator creates call list categories.
• C. The administrator creates call lists.
• D. The sales manager creates call list categories.
• E. The sales manager creates call lists.

Answer: B,D,E

Explanation:
Call list configuration is a process that enables sales representatives to manage outbound calls to customers or prospects using SAP Service Cloud Version 2. Call list configuration involves the following steps:
* The administrator creates call list categories: Call list categories are used to group call lists based on different criteria, such as product, industry, or region. The administrator can create call list categories using the fine-tuning activity Configure Call List Categories. In this activity, the administrator can define the name, description, and color of each call list category, and assign them to business roles or organizational units.
* The sales manager creates call lists: Call lists are used to store the details of the customers or prospects that need to be contacted by sales representatives. The sales manager can create call lists using the app Call Lists. In this app, the sales manager can enter the name, description, and category of the call list, and add accounts or contacts to the call list. The sales manager can also assign the call list to a sales representative or a team, and set the start and end dates for the call list.
* The sales manager creates call list categories: Call list categories are also used to filter the accounts or contacts that can be added to a call list. The sales manager can create call list categories using the app Call List Categories. In this app, the sales manager can define the name, description, and color of each call list category, and specify the conditions that the accounts or contacts must meet to be included in the call list category. For example, the sales manager can create a call list category for customers who have purchased a certain product in the last six months.
* The administrator creates call lists: This step is not part of call list configuration. The administrator does not create call lists, but only configures the call list categories and the integration with SAP Contact Center or third-party telephony systems.
* The sales manager creates copies of call lists: This step is not part of call list configuration. The sales manager does not create copies of call lists, but only creates new call lists or edits existing call lists.
References = Configure Call Lists, Configure Call List Categories, Call Lists, Call List Categories

NEW QUESTION # 30
As a Sales Representative, you are using Kanban view in Guided Selling. When can you move Opportunities from one sales phase to another using drag-n-drop feature?

• A. When there is a yellow check mark beside the Opportunity.
• B. When there is a blue check mark beside the Opportunity.
• C. When there is a red check mark beside the Opportunity.
• D. When there is a green check mark beside the Opportunity.

Answer: B

Explanation:
According to the SAP Service Cloud Version 2 User Guide1, Kanban view is a visual representation of the sales pipeline that shows the Opportunities grouped by sales phases. You can use the drag-n-drop feature to move Opportunities from one sales phase to another, as long as the Opportunity has a blue check mark beside it. This indicates that the Opportunity meets the minimum criteria for the target sales phase. If the Opportunity has a green check mark, it means that it exceeds the minimum criteria. If the Opportunity has a yellow check mark, it means that it is missing some mandatory fields. If the Opportunity has a red check mark, it means that it does not meet the minimum criteria. Therefore, the correct answer is B. References = SAP Service Cloud Version 2 User Guide, page 67.

NEW QUESTION # 31
When logged into Mobile Administration, which header and list fields can be configured to meet business requirements? Note: There are 3correctanswers to this question.

• A. Task header layout
• B. Home page cards
• C. Lead list fields
• D. Target group list fields
• E. Call list fields

Answer: B,C,E

Explanation:
Mobile Administration is a tool that allows administrators to configure the mobile app for SAP Service Cloud Version 2. Administrators can customize the header and list fields for different objects and views, such as calls, leads, opportunities, tasks, and more. Theheader fields are the fields that appear at the top of the object details screen, while the list fields are the fields that appear in the list view of the objects. By configuring the header and list fields, administrators can meet the business requirements of different roles and scenarios.
The correct answers are:
* A. Call list fields: Administrators can configure the call list fields to display the relevant information for each call, such as the account name, status, priority, duration, and more. This can help service agents to quickly identify and prioritize the calls they need to handle.
* C. Lead list fields: Administrators can configure the lead list fields to display the relevant information for each lead, such as the lead name, source, status, qualification, and more. This can help sales representatives to quickly identify and follow up on the leads they need to convert.
* E. Home page cards: Administrators can configure the home page cards to display the key information and actions for each role, such as the number of open tasks, calls, leads, opportunities, and more. This can help users to access the most important data and functions from the home screen of the mobile app.
The incorrect answers are:
* B. Target group list fields: Administrators cannot configure the target group list fields, as target groups are not supported in the mobile app for SAP Service Cloud Version 2. Target groups are collections of accounts or contacts that can be used for marketing campaigns or mass activities.
* D. Task header layout: Administrators cannot configure the task header layout, as the header layout is fixed for all objects in the mobile app for SAP Service Cloud Version 2. Administrators can only configure the header fields, but not the layout.
References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Mobile Administration - SAP Learning (page 4)

NEW QUESTION # 32
What is the measurement parameter for Relationship Intelligence?

• A. Lead score
• B. Approval rank
• C. Opportunity score
• D. Hugrank

Answer: D

Explanation:
Hugrank is a parameter that indicates the strength of a relationship between an employee and a contact or an account, based on the recency and frequency of email and calendar exchanges. Hugrank is calculated for contacts, accounts, employees, and relationships that are available in Relationship Intelligence, a feature of SAP Sales Cloud Version 2 that helps uncover hidden relationships and gain deeper insights into the level of engagement with external customers. References = Setting up Relationship Intelligence - SAP Learning, Relationship Intelligence - SAP Online Help, Relationship Intelligence | SAP Help Portal

NEW QUESTION # 33
As an Administrator of the SAP Sales Cloud Version 2 system, which of the following configurations can be done for Leads? Note: There are 2correctanswers to this question.

• A. Maintain Routing Rules
• B. Create and manage Forecast Categories
• C. Create and manage custom Statuses
• D. Maintain Probability

Answer: A,C

Explanation:
You can perform the following configurations for Leads as an Administrator of the SAP Sales Cloud Version
2 system:
* Create and manage custom Statuses: You can define custom statuses for Leads to reflect your business process and track the progress of each Lead. You can also specify the default status for new Leads and the status that indicates a qualified Lead1
* Maintain Routing Rules: You can create and assign routing rules for Leads to automatically distribute them to the appropriate sales representatives based on criteria such as territory, product, or source. You can also define the priority and validity of each rule2 You cannot perform the following configurations for Leads as an Administrator of the SAP Sales Cloud Version 2 system:
* Create and manage Forecast Categories: Forecast Categories are used to classify Opportunities based on their likelihood of closing and their impact on the sales pipeline. They are not applicable for Leads, which are potential customers who have not yet expressed interest in buying3
* Maintain Probability: Probability is a percentage value that indicates the chance of winning an Opportunity. It is calculated based on the Forecast Category and the Sales Methodology. It is not applicable for Leads, which are not yet Opportunities.
References = 1: Maintaining Lead Statuses 2: Maintaining Routing Rules for Leads 3: Maintaining Forecast Categories : [Maintaining Probability]

NEW QUESTION # 34
Best Run Bikes wants to offer an additional discount to customers who sign up their e-bikes online. What type of product would you use for this scenario?

• A. Subscription product
• B. Registered product
• C. Service product
• D. Entitlement product

Answer: A

Explanation:
A subscription product is a type of product that allows customers to sign up for a recurring service or delivery of goods. Subscription products can be used to offer discounts, incentives, or benefits to customers who commit to a long-term relationship with the vendor. In this scenario, Best Run Bikes can use a subscription product to offer an additional discount to customers who sign up their e-bikes online, as opposed to buying them in a store or through a dealer. This way, Best Run Bikes can increase customer loyalty, reduce inventory costs, and generate recurring revenue. References = SAP Subscription Billing, Description SAP Service Cloud Version 2 Feature Scope (page 5)

NEW QUESTION # 35
You have been asked to maintain Products in SAP Sales Cloud Version 2. Which of the followingsettings are relevant? Note: There are 3 correctanswers to this question.

• A. Units of Measure
• B. Product Groups
• C. Product Classification
• D. Product Type
• E. Number Range

Answer: A,C,D

Explanation:
Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.
* Product Type: This setting determines the category of the product, such as material, service, or warranty.
The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.
* Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.
* Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.
The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.
* Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.
* Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.
References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version
2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal

NEW QUESTION # 36
As a Sales Manager for Best Run Bikes, you now require all of the Sales Representatives to schedule a meeting with the customer while qualifying an Opportunity when the deal size is more than 50,000 USD.
How will you achieve this using Playbook? Note: There are 2correctanswers to this question.

• A. Configure a rule for Expected Value
• B. Configure a mandatory Activity of type
• C. Configure an Activity of type Appoint me
• D. Configure a rule for Negotiated Value

Answer: A,C

Explanation:
Playbook is a feature that helps you guide your sales team through the sales process by providing them with best practices, tips, and tasks for each sales stage. You can create and assign Playbooks to Opportunities based on certain rules and conditions. To achieve your requirement, you need to do the following steps:
* Configure a rule for Expected Value that checks if the deal size is more than 50,000 USD. This will trigger the Playbook assignment when the condition is met.
* Configure an Activity of type Appoint me that instructs the Sales Representative to schedule a meeting with the customer. This will be one of the tasks in the Playbook that the Sales Representative needs to complete.
* Optionally, you can also configure the Activity of type Appoint me as mandatory, which means that the Sales Representative cannot move to the next sales stage until the task is done. References = Playbook, Creating Playbooks, Assigning Playbooks to Opportunities

NEW QUESTION # 37
How can you prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2? Note:
There are 2correctanswers to this question.

• A. By using the auto sign out, users are automatically logged off
• B. By setting up the auto log off time
• C. By scheduling the dedicated auto sign out background job
• D. By assigning security policies to end users

Answer: A,C

Explanation:
Inactive users are users who have not logged in to the system for a long time or have never logged in. They pose a security risk as they may have outdated or unauthorized access to the system. To prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2, you can use the following methods:
* By using the auto sign out, users are automatically logged off after a specified period of inactivity. This prevents unauthorized access to the system by someone who may use the user's device or session. You can configure the auto sign out time in the Security Policy settings.
* By scheduling the dedicated auto sign out background job, you can automatically deactivate the user accounts that have not logged in for a certain number of days. This reduces the number of inactive users in the system and frees up the licenses for other users. You can schedule the auto sign out background job in the Administrator work center. References = Security Guide for SAP Sales Cloud Version 2, page
15-16. User Management in SAP Sales Cloud Version 2, 1:40-2:00. Inactive User Accounts - Risks and Best Practices.

NEW QUESTION # 38
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