[Dec 05, 2021] Field-Service-Lightning-Consultant Test Engine files, Field-Service-Lightning-Consultant Dumps PDF 

Latest Salesforce Field-Service-Lightning-Consultant PDF and Dumps (2021) Free Exam Questions Answers

Who should take the Field-Service-Lightning-Consultant exam

Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.

What is the duration of the Field-Service-Lightning-Consultant Exam

• Number of Questions: 60
• Passing Score: 70%
• Format: Multiple choices, multiple answers
• Length of Examination: 90 minutes

 

NEW QUESTION 51
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

• A. Quick Action on Work Order to Create Opportunity
• B. Quick Action on Work Order Line Items to Create Opportunity
• C. Quick Action on Opportunity to Create Work Order
• D. Quick Action on Opportunity to Create Work Order Line Item

Answer: A

 

NEW QUESTION 52
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

• A. Create an Apex Trigger.
• B. Configure an Auto Dispatch Scheduled Job.
• C. Build a Workflow Rule.
• D. Enable Drip feed Dispatch.

Answer: D

 

NEW QUESTION 53
Universal Containers has installed base equipment that requires specific expertise to install or decommission.
Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

• A. Work Types and Skill Requirements
• B. Skill Requirements and Entitlements
• C. Validation Rules and Work Types
• D. Milestones and Service Appointments

Answer: C

 

NEW QUESTION 54
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

• A. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
• B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
• C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
• D. Drag and drop the Service Appointments to other available Resources and run Optimization.

Answer: D

 

NEW QUESTION 55
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?

• A. Create Entitlement records, Set Up Entitlement Process for Wok Orders, Set Up Milestones.
• B. Set Up Milestones, Set Up Entitlement Process for Wok Orders, Create Entitlement records.
• C. Set Up Milestones, Create Entitlement records, Set Up Entitlement Process for Work Orders.
• D. Set Up Entitlement Process for Work Orders, Set Up Milestones, Create Entitlement records.

Answer: D

 

NEW QUESTION 56
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

• A. Account
• B. Service Contract
• C. Work Order Line Items
• D. Work Order

Answer: A

 

NEW QUESTION 57
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

• A. Capture signature, sync device, update record, deliver Service Report.
• B. DeliverService Report, capture signature, update records, sync device.
• C. Capture signature, update record, sync device, deliver Service Report.
• D. Deliver Service Report, update record, sync device, capture signature.

Answer: C

 

NEW QUESTION 58
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

• A. Reduced Work Orders per Shift.
• B. Reduced Overtime per Work Order.
• C. Reduced Absences per Employee.
• D. Reduced Travel Time per Work Order.

Answer: B,D

 

NEW QUESTION 59
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

• A. Create operating hours for the Service Appointment.
• B. Create operating hours for the Service Resource.
• C. Create operating hours for the Service Territory.
• D. Create operating hours for the Optimization Engine.

Answer: B,C

 

NEW QUESTION 60
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

• A. Dispatching
• B. Scheduling
• C. Customer Entitlements
• D. Knowledge Base
• E. Adjust Scheduling Policy

Answer: A,D,E

 

NEW QUESTION 61
Which three objects are associated with the work type?
Choose 3 answers

• A. Resource
• B. Skills
• C. Service appointment
• D. Article
• E. Products

Answer: B,D,E

 

NEW QUESTION 62
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

• A. Cases Only
• B. Parent/Child Work Orders
• C. Work Orders only
• D. Cases and Work Orders

Answer: B

 

NEW QUESTION 63
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

• A. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
• B. Include the Resource Availability Work Rule in the Scheduling Policy.
• C. Mark the Service Territory's Resources as Required on the Service Appointments.
• D. Include the Match Territory Work Rule in the Scheduling Policy.

Answer: D

 

NEW QUESTION 64
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

• A. Field Service mobile app
• B. Salesforce Mobile
• C. Salesforce1
• D. Salesforce Touch

Answer: C

 

NEW QUESTION 65
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?

• A. Relate the time sheet to the service appointment
• B. Relate the time sheet to the work order line item
• C. Relate the timesheet entries to the work order line time
• D. Relate the timesheet entries to the service appointment

Answer: C

 

NEW QUESTION 66
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

• A. Service Levels and Work Rules
• B. Service Objectives and WorkRules
• C. Service Contracts and Service Levels.
• D. Service Objectives and Work Types

Answer: B

 

NEW QUESTION 67
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

• A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
  "Cancelled."
• B. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
• C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
  "Cannot Complete".
• D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
  "Closed"

Answer: C

 

NEW QUESTION 68
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers

• A. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
• B. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
• C. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
• D. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

Answer: B,D

 

NEW QUESTION 69
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?

• A. Adjust the scheduled end field on the service appointment
• B. Change the status field on the service appointment
• C. Post the service appointment chatter feed
• D. Update the in-jeopardy field on the service appointment

Answer: C

 

NEW QUESTION 70
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

• A. Service Territories
• B. Location Management
• C. Geotracking
• D. Territory Management

Answer: A

 

NEW QUESTION 71
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container?

• A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
• B. Create a hierarchical relationship between the parent product container and child parts products.
• C. Add the container as a product on the account and the parts to a child product related list.
• D. Add the container as an asset on the account and mark the parts internal assets.

Answer: A

 

NEW QUESTION 72
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Field-Service-Lightning-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Field Service Lightning Consultant dumps will include the following topics:

• Manage Case 7%
• Manage Scheduling and Optimization 28%
• Manage Inventory 3%
• Configure Mobility 17%
• Manage Assets 5%
• Manage Work Order 32%
• Configure Contracts, Entitlements, and Warranties 8%

 

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Field-Service-Lightning-Consultant Free Exam Study Guide! (Updated 276 Questions): https://drive.google.com/open?id=1wQMKYetk1PPMlRGBLBPpwU63it6aw3Ls