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NEW QUESTION 23
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?

• A. The campaign will receive calls but no agent is assigned
• B. The campaign will not be created.
• C. The campaign stops functioning
• D. The campaign will not receive data.

Answer: B

 

NEW QUESTION 24
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

• A. Inbound Mail License Server
• B. Inbound Mail Server
• C. Inbound Mail Application Server
• D. Inbound Mail Manager Server

Answer: B

 

NEW QUESTION 25
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

• A. A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.
• B. Customized Web pages, displays to the customer.
• C. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
• D. The External Web server determines the skillset andpriority assigned to the contact.

Answer: A

 

NEW QUESTION 26
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?

• A. Single standard CSV file or flattened CSV file
• B. Single standard HTML file or flattened HTML file
• C. Single standard XML file or flattened XML file
• D. Single standard XSD file or flattened XSD file

Answer: C

 

NEW QUESTION 27
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

• A. the Outbound Campaign Management Tool
• B. the Multimedia Administrator
• C. the Multimedia Database
• D. the Email Manager

Answer: D

 

NEW QUESTION 28
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

• A. the CCMA
• B. the Outbound Campaign Management Tool
• C. the E-mail Manager
• D. the Multimedia Contact Manager

Answer: B

 

NEW QUESTION 29
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

• A. Treatments given to the customer while waiting for the agent to end the chat session
• B. Treatments given to the agent while waiting for the customer to join the chat session
• C. Treatments given to the customer while waiting for the agent to reply In an existing chat session
• D. Treatments given to the customer while waiting for the agent to join the chat session

Answer: D

 

NEW QUESTION 30
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

• A. Treatments given to the customer while waiting for the agent to reply in an existing chat session
• B. Treatments given to the agent while waiting for the customer to join the chat session
• C. Treatments given to thecustomer while waiting for the agent to end the chat session
• D. Treatments given to the customer while waiting for the agent to join the chat session

Answer: D

 

NEW QUESTION 31
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

• A. CCMM Data Management
• B. Contact Center Database Maintenance Utility
• C. Control Utility
• D. System Control and Monitor Utility

Answer: A

 

NEW QUESTION 32
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?

• A. the assignment of a route point for each email skillset
• B. the assignment of an open queue for each email skillset
• C. the assignment of a vector for each email skillset
• D. the assignment of a script for each email skillset

Answer: A

 

NEW QUESTION 33

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

• A. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
• B. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
• C. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
• D. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.

Answer: C

 

NEW QUESTION 34
Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?

• A. Contact Center Manager Server (CCMS)
• B. Avaya Agent Desktop (AAD)
• C. Contact Center Multimedia (CCMM)
• D. Contact Center Manager Administration (CCMA)

Answer: A

 

NEW QUESTION 35
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

• A. Contact Center Manager Server
• B. Avaya Agent Desktop
• C. Contact Center Manager Administration
• D. Session Initiation Protocol

Answer: B

 

NEW QUESTION 36
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

• A. The Rules Engine
• B. Open Queue Engine
• C. The Inbound Mail Handler
• D. The Inbound Message Handler
• E. The External Message Handler
• F. The Outbound Message Handler

Answer: A,B,D

 

NEW QUESTION 37
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

• A. Select the "Create CCT agent" option.
• B. Enter the SIP address of the agent phoneset in the Voice URI field.
• C. Set the agent user type to "Supervisor/Agent".
• D. Select the "Enable CTI for this agent" option.

Answer: C

 

NEW QUESTION 38
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

• A. POM Template
• B. Skillset Template
• C. Blending Template
• D. Agent Template

Answer: C

 

NEW QUESTION 39
During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)

• A. Preview dialing
• B. Progressive dialing
• C. Predictive dialing
• D. Predetermined dialing

Answer: A,B

 

NEW QUESTION 40
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

• A. CCT Console
• B. CCT Trace Control
• C. CCT API
• D. CCT Reference Client

Answer: A

 

NEW QUESTION 41
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

• A. CCT Console
• B. CCT Trace Control
• C. CCT API
• D. CCT Reference Client

Answer: A

 

NEW QUESTION 42
After adding and configuring the Contact Center Multimedia (CCMM) server, ad available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

• A. Outbound Reports
• B. Contact Summary Reports
• C. Multimedia Reports
• D. Configuration Reports
• E. Call-by-Call Reports
• F. Agent Performance Reports

Answer: B,C

 

NEW QUESTION 43
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

• A. It helps with implementing CTI for installed and browser-based client Integrations.
• B. It alloes an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
• C. It provides administrative and management capabilities for CCMM resources.
• D. It Is used to administer Avaya Aura Agent Desktop (MAD) and to monitor Agent performance using a browser-based Interface.

Answer: C

 

NEW QUESTION 44
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