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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Which are the five competence levels used in NSN?

A) Initial, basic, medium, advanced, excellent.
B) Initial, basic, intermediate, professional, world-class.
C) Beginner, basic, intermediate, advanced, professional.
D) Initial, basic, intermediate, advanced, world-class.

2. Governance is critical to successful operations. Which statement best describes it according to the Operations Model?

A) Governance addresses the complete communication requirements between the Operator/Customer 'Demand Organization' and Nokia Siemens Networks; and is based on four levels of relationship.
B) Governance addresses the complete communication requirements between the Operator/Customer 'Demand Organization' and Nokia Siemens Networks; and is based on three levels of relationship.
C) Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on three levels of relationship.
D) Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on four levels of relationship.

3. One of the (G)NOC employees has made an error due to a procedure misunderstanding which has caused a major outage and the customer is very angry and demanding you remove the employee from the organization.
What is the MOST correct course of action?

A) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.
B) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.
C) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.
D) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.

4. When preparing for a major software upgrade what considerations MUST be planned?

A) Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.
B) Time limits to complete the upgrade, required skills, SLA, required HW and required SW.
C) Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.
D) Resources; rollback plan; work instructions; contact details; information to operator.

5. Proposed changes from a Change Management process always require a new or revised:

A) Cost baseline.
B) Network Operations team organization.
C) Procurement plan.
D) Estimation of changes to cost, Schedule and resource plan.

Solutions: