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HP HP2-B85 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Services and Solutions Overview | - Managed Print Services (MPS)
|
| Customer Needs and Sales Fundamentals | - Identifying customer requirements
|
| HP Imaging and Printing Portfolio Fundamentals | - Overview of HP printing solutions
|
| Supplies and Consumables | - Original HP supplies value
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
Why are many marketing pages now being printed in-house, rather than being outsourced to print shops?
- A. Commercial print shops do not want these kinds of jobs.
- B. Today's workers are more creative.
- C. Newer color printers produce low-cost, high quality output.
- D. Fewer commercial print shops exist today.
Correct Answer: C 🗳️
What are the main reasons why customers continue to print documents?
- A. habit, communication, legal reasons
- B. habit, easy to file, easy to discard
- C. habit, color, media
- D. easy to do, inexpensive, environmentally friendly
Correct Answer: A 🗳️
What is the name of the HP high quality and performance ink?
- A. HP Vivera
- B. HP Viverata
- C. HP PhotoREt
- D. HP ImageREt
Correct Answer: A 🗳️
Which statement is true about initial contacts that occur between a customer and a business?
- A. Most initial contacts are through a document.
- B. Most initial contacts are face to face.
- C. Most initial contacts occur during the day.
- D. Most initial contacts result in a purchase.
Correct Answer: A 🗳️
What is a proven advantage of using color when advertising by mail?
- A. Color printers can create stamps for mailings.
- B. Color is the cheapest form of printing.
- C. People are willing to buy anything if color is used.
- D. People are far more likely to pick up and respond to a piece of color mail.
Correct Answer: D 🗳️
