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HP HP2-B119 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competitive Positioning | - HP differentiation
|
| Topic 2: HP Printing Portfolio Overview | - HP Print hardware solutions
|
| Topic 3: Print Security and Compliance | - Regulatory compliance
|
| Topic 4: Managed Print Services (MPS) | - Service delivery models
|
| Topic 5: Customer Needs and Solution Selling | - Value-based selling approach
|
HP Selling HP EMEA pMPS Sample Questions:
What is a more effective way of choosing HP imaging and printing products for a customer?
- A. Offer free training when selling HP imaging and printing devices.
- B. Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
- C. Sell products that offer the most functionality to fit within the customer's budget
- D. Match product features to the customer's needs to improve the way they work.
Correct Answer: D 🗳️
Which condition is true in an HP pMPS classic contract (as opposed to pMPSInside)?
- A. The contract term is 36, 48, or 60 months.
- B. The contract is renewed 6 months before the end date.
- C. HP invoices the HP MPS partner.
- D. HP invoices the customer, and the contract is between HP and the customer.
Correct Answer: C 🗳️
Which collaterals will the HP Deal Support Center request from the partner when the deal is won? (Select three.)
- A. digital hard copy of the signed customer contract
- B. photographs of the customer location
- C. the Fleet Implementation Sheet containing the serial number, hardware locations, and customer contacts
- D. the remote monitoring prerequisite form, if required
- E. the project plan either in Microsoft Excel or Project format
Correct Answer: C,D,E 🗳️
What is consultative selling?
- A. selling products to meet the immediate need
- B. providing supplies exclusively
- C. closing the sale and moving on to the next challenge
- D. a long-term relationship as a business advisor
Correct Answer: C 🗳️
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What key information is available within the HP Service Portal? (Select two.)
- A. rebate and commission information
- B. contract details
- C. Skype and MSN free dial-up service to the HP Premium Hotline
- D. usage reporting (only when remote monitoring is available; page counts by color, paper size)
- E. invoice information on partner or customer by revenue and profit
Correct Answer: B,D 🗳️
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