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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Service Lifecycle | - Service Strategy
|
| Topic 2: Introduction to IT Service Management | - The concept of good practice - The ITIL framework and service management approach - IT service management processes, functions, roles and responsibilities |
| Topic 3: Key ITIL Concepts and Terminology | - Utility and warranty - Service providers, customers and users - Governance and control concepts - Processes, functions and roles |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
- A. Roles, people or groups
- B. Functions
- C. Job descriptions
- D. Teams
Correct Answer: A 🗳️
Which one of the following are the two primary elements that create value for customers?
- A. Customer and user satisfaction
- B. Service requirements and warranty
- C. Resources and capabilities
- D. Value on investment (VOI) and return on investment (ROI)
Correct Answer: C 🗳️
Which one of the following is the BEST definition of an event?
- A. An unplanned interruption to an IT service or a reduction in the quality of an IT service
- B. Any change of state that has significance for the management of a configuration item (CI) or IT service
- C. The unknown cause of one or more incidents that have an impact on an IT service
- D. Reducing or eliminating the cause of an incident or problem
Correct Answer: B 🗳️
Which one of the following is the BEST description of a relationship in service asset and configuration management?
- A. Defines which software should be installed on a particular piece of hardware
- B. Describes how the configuration items (CIs) work together to deliver the services
- C. Defines how version numbers should be used in a release
- D. Describes the topography of the hardware
Correct Answer: B 🗳️
Which one of the following is NOT an objective of problem management?
- A. Minimizing the impact of incidents that cannot be prevented
- B. Eliminating recurring incidents
- C. Restoring normal service operation as quickly as possible
- D. Preventing problems and resulting incidents from happening
Correct Answer: C 🗳️
