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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and System Management | - macOS startup process and boot issues
|
| Topic 2: User Accounts and Permissions | - File system permissions
|
| Topic 3: Networking and Connectivity | - Network services
|
| Topic 4: File Systems and Storage | - Data protection
|
| Topic 5: Security and Updates | - System security
|
| Topic 6: Applications and System Services | - Application troubleshooting
|
Apple OS X v10.8 Troubleshooting Sample Questions:
A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
- A. She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
- B. Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
- C. In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
- D. Startup from 05 X Recovery and choose the Get Help Online option.
Correct Answer: D 🗳️
A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is
- A. a Windows application
- B. an app not purchased at the Mac App Store
- C. a PowerPC application
- D. anIOSapplication
Correct Answer: C 🗳️
If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?
- A. Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
- B. Always use command line tools to adjust file permissions.
- C. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
- D. Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
Correct Answer: D 🗳️
Which statement about FileVault 2 is TRUE?
- A. FileVault 2 can only be enabled on non-administrator user accounts.
- B. Once a user enables FileVault 2, it cannot be disabled.
- C. There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
- D. When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
Correct Answer: D 🗳️
A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?
- A. Repair disk permissions.
- B. ResettheSMC.
- C. Reset the PRAM/NVRAM.
- D. Reinstall OS X Mountain Lion.
Correct Answer: C 🗳️
