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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Administration and Maintenance | |
| Network Configuration and Services | |
| Installation and Configuration of OS X 10.9 | |
| Applications and Processes Management | |
| User Accounts and File Systems | |
| Troubleshooting and Support Techniques |
Apple OS X Support Essentials 10.9 Sample Questions:
The local hidden OS X Recovery HD doesn't include the OS X installation assets. So reinstallingOS X Mavericks from here requires high-speed Internet access and the ability to verify access tothe installation assets. Upgraded Mac systems are verified by entering the Apple ID used to purchase OS X Mavericks. Verification is automatic for Mac systems that included OS X Mavericks when purchased new.
- A. What two methods are used to hide items from the Finder?
- B. What role does the systemlaunchedprocess serve during system startup?
- C. What two resources does the local hidden OS X Recovery HD need to reinstall OS X Mavericks?
- D. What three methods can be used to uninstall applications?
Correct Answer: C 🗳️
In OS X Mountain Lion, Safe Boot ________.
- A. increases data security by assigning all standard users Read-only privileges to mounted local volumes
- B. increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
- C. facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
- D. prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup
Correct Answer: C 🗳️
From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?
- A. In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.
- B. From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.
- C. In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
- D. From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.
Correct Answer: C 🗳️
You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?
- A. At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.
- B. Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.
- C. Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.
- D. At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
Correct Answer: A 🗳️
How can you identify which applications are installed on your Mac?
- A. Disk Utility is the primary application for creating and managing disk images.
- B. The Activity Monitor application is used to monitor open processes and applications.
- C. You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
- D. Three ways to forcibly quit an application from thegraphical interface are from the Force Quit Application dialog accessed from the Apple menu; from the Dock application shortcut menu accessed by Control-clicking or right-clicking the application's icon; or from the /Applications/Utilities/ Activity Monitor application.
Correct Answer: C 🗳️
