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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Donations and Fundraising Management | 20% | - Opportunity and GAU Configuration - Recurring Donations (Recurring GAU) - Grant Management - Donations Batch Processing - Donation Management - Payment Methods and Processing |
| Analytics and Reporting | 15% | - Rollup Summary Fields - Nonprofit Reporting Templates - Success Metrics Definition - Reports and Dashboards for Nonprofits - Custom Report Types |
| Solution Design and Implementation | 20% | - Requirements Gathering - Integration with External Systems - Data Migration Strategies - Customization vs Configuration Decisions - User Adoption and Training Planning - NPSP Best Practices |
| Constituent Management | 20% | - Segmentations and Campaigns - Relationships and Groupings - Affiliations and Memberships - Contact and Organization Records - Household Management |
| NPSP Configuration and Development | 25% | - Relationships Management - Contacts and Households - NPSP Settings and Preferences - Data Model Design for Nonprofits - Affiliations Configuration - Account Model Configuration |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. A nonprofit wants to integrate its existing proprietary event management system with Salesforce. The nonprofit wants to automatically send event and attendee data from its external system and create Campaigns and Campaign Members in Salesforce on a daily basis.
What should the consultant recommend?
A) Use NPSP Batch Data Import to schedule regular Imports from the external system.
B) Use Salesforce Connect to integrate the external system with Salesforce.
C) Use NPSP Data Importer Templates to import the necessary data.
D) Use a middleware tool to integrate the external system with Salesforce.
2. A finance associate needs to track specific funds associated with gifts from individuals and organizations. Gifts may be received as either single amounts associated with one or more funds, and totals by fund will need to be reported on for reconciliation with a finance system.
How should the consultant accomplish this with NPSP?
A) Create General Accounting Unit records for each of the funds, and associate them with the Opportunity by GAU Allocation record amounts representing the amounts towards each fund.
B) Create Campaign records for each of the funds, and associate them with the Opportunity Primary Campaign field on the Opportunity records representing the amounts towards each fund.
C) Create Campaign records for each of the funds, create a custom Lookup to Campaigns on the Payment Object, and associate them with Payment records representing the amounts towards each fund.
D) Create a custom multi-select picklist on the Opportunity record to allow for choosing each of the funds towards which the gift is designated.
3. A nonprofit sends direct mail appeals via a third-party mail house. The nonprofit pulls a report from NPSP to send to the mail house with address information for each constituent who should receive an appeal. Some constituents prefer to receive mail at an address other than their primary household address.
How should a consultant access a list of those who do not reside at their household mailing address?
A) Create a Campaign and run the Household Mailing List report.
B) Create a Contacts and Accounts report and add a filter for Address Override = True.
C) Create a Contacts and Accounts report and add a filter for Primary Address Type - Other.
D) Create a custom report type for Addresses and a filter for Address Override = True.
4. A nonprofit wants its supporters to send advocacy messages to elected officials and then record which supporters sent the messages.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers
A) Set a new NPSP Engagement Level on a Contact every time a Contact sends an advocacy message.
B) Use an online advocacy platform from the AppExchange that syncs to Salesforce.
C) Configure Marketing Cloud to send advocacy messages from the supporters.
D) Organize advocacy messages into Campaigns and add the Contacts who take action as Campaign Members.
5. What are the two key places to locate NPSP release information? Choose 2 answers
A) Partner Success Community
B) GitHub Cumulus Releases
C) trust.salesforce.com
D) Power of Us Hub
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B,D | Question # 5 Answer: B,D |
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