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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Customization | 20% | - Web services and APIs - Connect integration - Agent Desktop customization |
| Business Rules & Automation | 25% | - Business rules and events - SLA and service intervals - Process Designer - Workspace rules |
| Analytics & Administration | 10% | - Maintenance and upgrades - Reports and dashboards - Security and access control |
| Service Management | 15% | - Incident management - Knowledge base setup - Contact and organization management |
| Configuration | 30% | - Profiles and permissions - Navigation sets and menus - Workspace configuration - Custom fields and objects |
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