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Cisco 500-445 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ECE Email Administration | 10% | - Email workflow configuration - Email channel administration - CCE scripting for email and storage management |
| ECE Deployment | 40% | - Prepare PCCE for ECE and integration - Enterprise Chat and Email components and deployment model - ECE installation process - ECE deployment best practices |
| ECE Features and Troubleshooting | 20% | - Troubleshooting common ECE issues - Agent Single Sign-On (SSO) implementation - Available ECE report types |
| ECE Chat Administration | 10% | - Chat channel configuration - Chat operation and customization - Chat entry point setup |
| ECE Administration and Configuration | 20% | - ECE queue setup and management - ECE system configuration - ECE administrative tasks overview |
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