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The GCP-GC-ADM certification exam measures the candidate's proficiency in various areas of contact center administration, including configuration and management of Genesys Cloud, routing strategies, reporting and analytics, and workforce management. GCP-GC-ADM-JPN exam consists of 60 multiple-choice questions that need to be completed within 90 minutes. The passing score for the exam is 70%.
The GCP-GC-ADM certification exam is an essential credential for professionals who want to advance their career in contact center administration. Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) certification not only validates the candidate's knowledge and skills but also demonstrates their commitment to continuous learning and professional development. Candidates who pass the exam receive a digital badge and a certificate that they can use to showcase their expertise to potential employers.
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Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting, Analytics & Quality Management | 10% | - Quality evaluation and recording - Dashboards and real-time monitoring - Standard and custom reports |
| Contact Center Configuration & Routing | 25% | - ACD processing and flow design - Queues, skills, and language routing - Wrap-up codes and after-call work |
| Telephony, Trunks & Outbound | 10% | - SIP trunks and phone configuration - Campaign and contact list setup - Outbound dialing modes |
| Architect Flows & IVR | 20% | - Data actions and integrations - Inbound/outbound call flows - Prompts, menus, and self-service |
| Genesys Cloud Platform Overview & Architecture | 20% | - Platform components and services - Contact center licensing models - Security and compliance fundamentals |
| User, Roles, and Permissions Management | 15% | - Organizations, divisions, and sites - Agent and supervisor configuration - Role-based access control |
