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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which policy change BEST reflects respect for the value of family members as partners in a patient's well- being and recovery?

A. Changing infection prevention policies to allow family pets to visit
B. Changing policy to allow family members to remain directly at the bedside during resuscitation attempts
C. Changing visitation hours to a 24-hour/7-day family access policy
D. Changing policy to define care tasks to be done by family members in caring for the patient at home

Question 2

While facilitating a virtual patient and family advisory council meeting, which approach may help elicit group engagement?

A. Private message individual participants.
B. Create an agenda with multiple presentations.
C. Encourage cameras be turned on.
D. Direct responses to the chat function.

Question 3

Which is a critical characteristic of effective feedback?

A. Transparent
B. Timely
C. Empathetic
D. Comprehensive

Question 4

When is the BEST time to do service recovery follow-up?

A. 24 hours after the issue arises
B. After discharge/appointment ends
C. After fully researching and validating concerns
D. Immediately after the issue arises

Question 5

What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A. The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider
B. The attending physician, pulmonologist, immunologist, and cardiologist
C. The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant
D. The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider

Solutions: