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The CIS-HR exam covers a range of topics, including HR service delivery, employee service center, HR case management, HR knowledge management, HR service portal, and HR reporting and analytics. Candidates need to have a deep understanding of these topics to pass the exam and earn the CIS-HR certification. CIS-HR exam also tests the candidate's ability to troubleshoot issues and provide solutions in a fast-paced environment.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
The CIS-HR certification is a valuable credential for HR professionals who want to demonstrate their expertise in using ServiceNow for HR operations. Certified Implementation Specialist-Human Resources certification indicates that the individual has the knowledge and skills to implement and configure the ServiceNow HR module, which can help organizations streamline their HR processes and improve the employee experience. Additionally, the certification can help individuals advance their careers and increase their earning potential.
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Core Configuration | 30% | - HR Document Generation - HR Service Administration - HR Service Catalog Configuration - Virtual Agent for HR |
| Topic 2: Employee Record Management | 20% | - Employee Data Model - Employee Documents and Signatures - Employee Service Center - Onboarding/Offboarding Processes |
| Topic 3: HR Case Management | 25% | - HR Case Lifecycle - Case Templates and Quick Actions - HR Case Metrics and Reporting - HR Case Creation and Assignment |
| Topic 4: Designer Integration | 25% | - Configurable Workspace Integration - Employee Readiness using Workforce Dimensions - Integration with HCM Systems |
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