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Reference: https://support.apple.com/en-us/HT209652
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Apple SVC-19A日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ESD Precautions | 15% | - Electrostatic discharge risks - Grounding and handling procedures - Anti-static equipment and work areas |
| Service Procedures & Troubleshooting | 25% | - Service tools and official resources - Part handling and replacement guidelines - Systematic troubleshooting methodology - Diagnostics and repair fundamentals |
| Apple Product Knowledge | 25% | - Accessories and compatibility - iPhone, iPad, Mac, Apple Watch hardware - iOS, iPadOS, macOS basics - iCloud and Apple services overview |
| General & Embedded Battery Safety | 15% | - Lithium-ion battery hazards - Safe removal and storage procedures - Workplace safety protocols |
| Customer Experience & Communication | 20% | - Effective communication and empathy - Warranty and service program explanation - Conflict resolution and de-escalation - Service philosophy and standards |
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