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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Data Model | 20% | - Constituent and household data model - Service territory and location-based services - Case and investigation management - Permit and license object relationships |
| Topic 2: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
| Topic 3: Best Practices and Governance | 10% | - Performance optimization - Accessibility and compliance standards - Public sector implementation best practices |
| Topic 4: Implementation Considerations | 20% | - Integration patterns for government systems - Security and compliance requirements - Data migration considerations - User adoption strategies |
| Topic 5: Government Community Cloud | 20% | - Constituent engagement features - GCC features and capabilities - Case management for government - Permitting and licensing capabilities |
| Topic 6: Configuration and Customization | 15% | - Constituent engagement portal configuration - Workflow and approval processes - Lightning Experience customization - Reporting and analytics for public sector |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified.
What is the recommended approach for configuring the Inspection to achieve this requirement?
- A. In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the " Violations " checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
- B. Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the " Auto-generate " checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
- C. Build an auto-branched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as " Issue " or " Fail " , generate a Violation record.
- D. In the " Results " picklist field of the Inspection Assessment Indicator object, edit the " Fail " and " Issue " picklist values and select the " Violations " checkbox for the values to generate a Violation record when selected.
Correct Answer: D 🗳️
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Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
- A. Workplace Command Center
- B. HR Service Center
- C. Employee Workspace
- D. Employee Concierge
- E. Workplace Strategy Planner
Correct Answer: B,C,D 🗳️
Explanation: Only visible for ExamsTorrent members. You can sign-up / login (it's free).
A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects.
Working with OmniStudio, which tool can accomplish this declaratively?
- A. Apex Classes
- B. SOQL Queries
- C. Integration Procedures
- D. MuleSoft Integration
Correct Answer: C 🗳️
Explanation: Only visible for ExamsTorrent members. You can sign-up / login (it's free).
A Public Sector Organization (PSO) is implementing Agentforce Public Sector. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector data model, how can the Technical Consultant meet the requirement for the PSO?
- A. Use the Assessment Indicator Regulatory Code junction object
- B. Create a lookup relationship on both objects to a junction object called Regulatory Code Map
- C. Create a master-detail relationship between Regulatory Code and Assessment Indicator
- D. Use the Regulatory Code Assessment Indicator junction object
Correct Answer: D 🗳️
Explanation: Only visible for ExamsTorrent members. You can sign-up / login (it's free).
The Department of Disaster Assistance would like to enhance its existing grant management experience using the " Grants Management " Public Sector Solution.
What are the correct sequential stages involved in the grant management lifecycle?
- A. Plan, Apply, Engage, Review, Award, Manage and Close Out
- B. Plan, Engage, Apply, Review, Award, Manage and Close Out
- C. Engage, Apply, Plan, Review, Award, Manage and Close Out
- D. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
Correct Answer: B 🗳️
