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CompTIA RC0-903 Exam Syllabus Topics:

CompTIA A+ Recertification Exam for Continuing Education Sample Questions:

1. A technician opens a customer's computer and sees large amounts of accumulated dust.
Which of the following is the BEST method of removing the dust from the computer?

A) Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.
B) Use compressed air to free the dust from the components and remove it with an ESD vacuum.
C) Use a shop vacuum with enough power to ensure all dust has been removed.
D) Remove as much dust as possible by hand and use compressed air to blow the rest out.

2. Which of the following Windows utilities would MOST likely be used to identify system errors?

A) System Restore
B) Security Center
C) Windows Defender
D) Event Viewer

3. A PC technician notices that the printers deployed via a new Group Policy are not showing up on the workstation. Which of the following commands should be run on the PC?

A) gpupdate
B) tasklist
C) extract
D) robocopy

4. A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case.
Which of the following is the BEST course of action for the technician?

A) Convince the customer to take a better course of action to resolve the issue.
B) Follow the customer's prescribed course of action.
C) Acknowledge the customer's input, but follow another course of action.
D) Explain why the customer's prescribed course of action is incorrect.

5. A user reports that the mouse is not working properly. The technician notices on the user's workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?

A) Faulty mouse
B) Faulty CPU
C) Not enough memory
D) Failed Operating System

Solutions: