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WGU Operations-Management Exam Syllabus Topics:

Section	Objectives
Topic 1: Competency 5: Capacity Planning and Facility Layout	- Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions
Topic 2: Competency 7: Forecasting	- Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures
Topic 3: Competency 6: Production Planning and Scheduling	- Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Theory of Constraints (TOC) - Aggregate planning
Topic 4: Competency 2: Quality Management	- Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby)
Topic 5: Competency 3: Process Improvement and Problem Solving	- Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination
Topic 6: Competency 4: Supply Chain Management	- Supply chain design and strategy - Logistics and distribution - Sourcing and procurement - Inventory management
Topic 7: Competency 1: Operations Management Fundamentals	- History and evolution of operations management - Operations strategy and competitive priorities - Product and service design

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Which continuous improvement method does Cpk measure?

A. The most common measurement process
B. What a process is capable of and how long it will take to conclude
C. How close one is to a target and how consistent one is with the average performance
D. Parts per million on the capability index

Reveal Solution Discussion 0

Correct Answer: C 🗳️

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Question #2

What is a bottleneck in a flowchart?