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What are the prerequisites for ISEB-ITILV3 Exam?
No special prerequisites are required for this certification. However, it is designed to assess the knowledge of IT dominance, information security administration, and change management. Students who are planning to take ISEB-ITILV3 should have good knowledge of IT Service Management, Information Security Administration, and Change administration. The candidates should also be able to demonstrate their skills in problem-solving, documentation, and reporting systems for managing IT services.
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ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selected Processes | 20% | - Problem Management - Incident Management - Service Level Management - Change Management - Availability Management |
| ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Strategy - Service Design - Service Transition - Service Operation |
| Generic Concepts and Definitions | 10% | - Key terms and terminology - Service assets and configurations |
| Service Management as a Practice | 15% | - Concepts of service and service management - Business value of IT service management - Stakeholders and service provider models |
| Technology and Architecture | 5% | - Supporting technologies - Architecture considerations |
| Selected Functions and Roles | 10% | - Service Desk - Key roles: Process Owner, Service Owner - Technical Management - Application Management |
| Competence and Training | 5% | - Training and certification path - Skills and competencies |
| Key Principles and Models | 15% | - Service portfolio - Governance and risk management - Deming Cycle and CSI model |
