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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Use Cases and Business Scenarios | - Business service impact analysis - IT service monitoring and incident management |
| HP Business Service Management (BSM) Fundamentals | - Value proposition of BSM solutions - Core concepts of Business Service Management |
| Selling HP BSM Solutions | - Customer needs analysis and positioning - Competitive differentiation and value messaging |
| HP BSM Solution Architecture | - Key components and platform overview - Integration with IT operations and monitoring tools |
HP Selling HP BSM Solutions Sample Questions:
What is a CIO's primary responsibility?
- A. amortizing hardware expense costs
- B. aligning IT Services with the business needs and goals of the company
- C. providing performance test metrics that add value to the business
- D. providing in-depth Service Desk analytics
Correct Answer: B 🗳️
Which key capability is provided by Operations Manager (i)?
- A. provides a cross-domain view of the entire IT environment known as the "Operations Bridge"
- B. provides a single pane of visibility for complex, virtualized, and cloud environments
- C. supports Heads-up Display for multi-monitoring technology
- D. provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
Correct Answer: A 🗳️
Which Network Management business challenges do IT executives face that are solved through BSM? (Select two.)
- A. reducing costs through tool consolidation
- B. providing better asset management tracking
- C. reducing data center power consumption
- D. monitoring security breaches more effectively
- E. meeting and reporting on compliance and regulatory requirements
Correct Answer: D,E 🗳️
Which statement best links a customer problem to a solution capability for Network management?
- A. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
- B. Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
- C. Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
- D. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
Correct Answer: D 🗳️
Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?
- A. Do you have the ability to integrate fault, availability, performance, and configuration management?
- B. Have you experienced customer satisfaction issues for accessing your applications?
- C. How often do you update application revisions across your network?
- D. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
Correct Answer: D 🗳️
