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HP HP2-H08 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Diagnostics and Troubleshooting | - Hardware diagnostics
|
| Maintenance and Repair Procedures | - Component replacement procedures
|
| Installation, Configuration, and Deployment | - Operating system installation
|
| HP Desktop, Workstation, and Notebook Hardware Fundamentals | - Peripheral devices and interfaces
|
| Safety, Security, and Warranty Procedures | - Electrostatic discharge (ESD) safety
|
| Workstation and Notebook Specific Topics | - Workstation performance features
|
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Which HP utility must you run before replacing a battery under warranty?
- A. Battery Validation Test
- B. Battery Mark Test
- C. Built-In Self Test (BIST)
- D. Battery Health Check
Correct Answer: D 🗳️
With HP SpareKey, how many personal questions are asked to confirm a user's identity?
- A. five
- B. two
- C. four
- D. three
Correct Answer: D 🗳️
A customer has performed a memory upgrade. After restarting the computer, the customer experiences a memory dump. What should you do first to resolve this?
- A. Replace the hard drive.
- B. Restore the factory defaults on the computer.
- C. Verify that memory supported by HP is installed.
- D. Access the BIOS setup and ensure that the memory is being seen.
Correct Answer: C 🗳️
Your customer wants better security for sensitive data on their hard drives and asks for help enabling HP DriveLock. Where should you look to enable this?
- A. Windows Disk Management
- B. Security menu in BIOS
- C. Regedit32:Hkey_Local_Machine
- D. HPProtectTools Security Manager
Correct Answer: B 🗳️
A customer has reported a potential safety issue with their HP computer. What should you do?
- A. Repair the computer.
- B. Confirm warranty coverage.
- C. Try to duplicate the problem.
- D. Escalate to HP for further investigation.
Correct Answer: B 🗳️
