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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Configuring ACD
• Overview of Client Templates
• Introduction to ACD Tools
• Overview of Interaction Center Business Manager
• Workgroups ACD Skills
• Managing Licenses
• Introduction to PureConnect Application Suite
• Managed IP Phone Configuration and Templates
• Identify the components of the Interaction Administrator interface
• Status Messages, Account Codes, and Wrap-up Codes
• Configuring Client Button and Queue Columns
• Security and Compliance Enhancements
• Managed IP Phone Network Provisioning
• Configuring Stations
• Basics of Interaction Reporter
• Basics of Interaction Supervisor
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Using Response Management Libraries
• Understand the configuration options available for ACD/Skills-Based routing

Configuring Call Flows

• Email Schedules
• Recognize and use the files and storage structure used by the Interaction Attendant
• Default Auto Attendant set of menus and operations
• Create and configure operations that comprise an Interaction Attendant menu
• Manage Voice Prompts
• Overview of Default Profile
• Queue Operations
• Overview of Custom Profiles
• Email Profiles
• Standard Inbound Operations
• Overview of Interaction Attendant user interface
• Publish, import, and export a new Interaction Attendant configuration
• Structure of a Node
• Overview of Default Schedule
• Schedule Configuration
• Email Operations

Interaction Center Certified Engineer (ICCE) Bootcamp

• Licensing Users and Stations
• Configure Interaction Media Server
• IC System Manager
• License Management and Allocation
• Interaction Center Security Methods
• SIP Station Configuration
• Interaction Center Platform Overview
• Log Viewer
• IC Licensing Overview
• Configure Regionalization
• Understanding Lines and Groups
• DNS Server
• Configure Line Groups
• WireShark Analyzer
• DHCP
• Site Information
• Gateways Overview
• Log Retrieval Assistant
• Interaction Center Architecture
• Using Interactive Update Client
• Database Server
• Running Setup Assistant
• Configuring IC Switchover Process
• Reporting Tables
• Interaction Subsystems
• Post Installation Configuration
• Directory Server
• SIP Proxy
• Installing IC and Interaction Media Server
• Configure SIP addresses
• New License Generation
• Dial Plan
• IC Survey File
• TroubleShooting
• Interactive Update Provider Overview
• Codecs
• DID/DNIS Routing
• SIP Line Configuration

How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

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Genesys GE0-601 Exam Syllabus Topics: